BibTeX record conf/amcis/Green11

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@inproceedings{DBLP:conf/amcis/Green11,
  author       = {David Thomas Green},
  editor       = {Vallabh Sambamurthy and
                  Mohan Tanniru},
  title        = {{SLA} Defined Metrics as a Tool to Manage Outsourced Help Desk Support
                  Services},
  booktitle    = {A Renaissance of Information Technology for Sustainability and Global
                  Competitiveness. 17th Americas Conference on Information Systems,
                  {AMCIS} 2011, Detroit, Michigan, USA, August 4-8 2011},
  publisher    = {Association for Information Systems},
  year         = {2011},
  url          = {http://aisel.aisnet.org/amcis2011\_submissions/377},
  timestamp    = {Tue, 03 Jan 2012 12:53:08 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/Green11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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