BibTeX record conf/bpsc/ChengKBB07

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@inproceedings{DBLP:conf/bpsc/ChengKBB07,
  author       = {Isaac K. Cheng and
                  Vikas Krishna and
                  Neil H. Boyette and
                  Joel Bethea},
  editor       = {Witold Abramowicz and
                  Leszek A. Maciaszek},
  title        = {Towards and Agile Service System for a Global Call Center},
  booktitle    = {Business Process and Services Computing: 1st International Working
                  Conference on Business Process and Services Computing, {BPSC} 2007,
                  September 25-26, 2007, Leipzig, Germany},
  series       = {{LNI}},
  volume       = {{P-116}},
  pages        = {125--137},
  publisher    = {{GI}},
  year         = {2007},
  url          = {https://dl.gi.de/handle/20.500.12116/22339},
  timestamp    = {Tue, 04 Jul 2023 17:44:44 +0200},
  biburl       = {https://dblp.org/rec/conf/bpsc/ChengKBB07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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