BibTeX record conf/cikm/NambiarFSNR11

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@inproceedings{DBLP:conf/cikm/NambiarFSNR11,
  author       = {Ullas Nambiar and
                  Tanveer A. Faruquie and
                  L. Venkata Subramaniam and
                  Sumit Negi and
                  Ganesh Ramakrishnan},
  editor       = {Craig Macdonald and
                  Iadh Ounis and
                  Ian Ruthven},
  title        = {Discovering customer intent in real-time for streamlining service
                  desk conversations},
  booktitle    = {Proceedings of the 20th {ACM} Conference on Information and Knowledge
                  Management, {CIKM} 2011, Glasgow, United Kingdom, October 24-28, 2011},
  pages        = {1383--1388},
  publisher    = {{ACM}},
  year         = {2011},
  url          = {https://doi.org/10.1145/2063576.2063776},
  doi          = {10.1145/2063576.2063776},
  timestamp    = {Tue, 06 Nov 2018 16:57:51 +0100},
  biburl       = {https://dblp.org/rec/conf/cikm/NambiarFSNR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}