BibTeX record conf/cikm/WangAR10

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@inproceedings{DBLP:conf/cikm/WangAR10,
  author       = {Chunye Wang and
                  Ram Akella and
                  Srikant Ramachandran},
  editor       = {Jimmy X. Huang and
                  Nick Koudas and
                  Gareth J. F. Jones and
                  Xindong Wu and
                  Kevyn Collins{-}Thompson and
                  Aijun An},
  title        = {Hierarchical service analytics for improving productivity in an enterprise
                  service center},
  booktitle    = {Proceedings of the 19th {ACM} Conference on Information and Knowledge
                  Management, {CIKM} 2010, Toronto, Ontario, Canada, October 26-30,
                  2010},
  pages        = {1209--1218},
  publisher    = {{ACM}},
  year         = {2010},
  url          = {https://doi.org/10.1145/1871437.1871590},
  doi          = {10.1145/1871437.1871590},
  timestamp    = {Wed, 03 Aug 2022 15:48:33 +0200},
  biburl       = {https://dblp.org/rec/conf/cikm/WangAR10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}