BibTeX record conf/dexaw/HeikkinenJ12

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@inproceedings{DBLP:conf/dexaw/HeikkinenJ12,
  author       = {Sanna Heikkinen and
                  Marko J{\"{a}}ntti},
  editor       = {Abdelkader Hameurlain and
                  A Min Tjoa and
                  Roland R. Wagner},
  title        = {Identifying {IT} Service Management Challenges: {A} Case Study in
                  Two {IT} Service Provider Companies},
  booktitle    = {23rd International Workshop on Database and Expert Systems Applications,
                  {DEXA} 2012, Vienna, Austria, September 3-7, 2012},
  pages        = {55--59},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/DEXA.2012.32},
  doi          = {10.1109/DEXA.2012.32},
  timestamp    = {Fri, 24 Mar 2023 00:01:48 +0100},
  biburl       = {https://dblp.org/rec/conf/dexaw/HeikkinenJ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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