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BibTeX record conf/iceis/PoulsonHNG04
@inproceedings{DBLP:conf/iceis/PoulsonHNG04, author = {Brad Poulson and Jimmy C. Huang and Sue Newell and Robert D. Galliers}, title = {Reversing the Trend of Commoditization: {A} Case Study of the Strategic Planning and Management of a Call Center}, booktitle = {{ICEIS} 2004, Proceedings of the 6th International Conference on Enterprise Information Systems, Porto, Portugal, April 14-17, 2004}, pages = {396--402}, year = {2004}, timestamp = {Thu, 02 Feb 2017 13:22:08 +0100}, biburl = {https://dblp.org/rec/conf/iceis/PoulsonHNG04.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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