BibTeX record conf/spice/GizawBB16

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@inproceedings{DBLP:conf/spice/GizawBB16,
  author       = {Solomon Gizaw and
                  Jim Buckley and
                  Sarah Beecham},
  editor       = {Paul M. Clarke and
                  Rory V. O'Connor and
                  Terry Rout and
                  Alec Dorling},
  title        = {Empirically Derived Recommendations for Personalised Text-Based Technical
                  Support},
  booktitle    = {Software Process Improvement and Capability Determination - 16th International
                  Conference, {SPICE} 2016, Dublin, Ireland, June 9-10, 2016, Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {609},
  pages        = {316--333},
  publisher    = {Springer},
  year         = {2016},
  url          = {https://doi.org/10.1007/978-3-319-38980-6\_23},
  doi          = {10.1007/978-3-319-38980-6\_23},
  timestamp    = {Sat, 19 Oct 2019 20:34:04 +0200},
  biburl       = {https://dblp.org/rec/conf/spice/GizawBB16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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