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BibTeX record conf/spice/GizawBB16
@inproceedings{DBLP:conf/spice/GizawBB16, author = {Solomon Gizaw and Jim Buckley and Sarah Beecham}, editor = {Paul M. Clarke and Rory V. O'Connor and Terry Rout and Alec Dorling}, title = {Empirically Derived Recommendations for Personalised Text-Based Technical Support}, booktitle = {Software Process Improvement and Capability Determination - 16th International Conference, {SPICE} 2016, Dublin, Ireland, June 9-10, 2016, Proceedings}, series = {Communications in Computer and Information Science}, volume = {609}, pages = {316--333}, publisher = {Springer}, year = {2016}, url = {https://doi.org/10.1007/978-3-319-38980-6\_23}, doi = {10.1007/978-3-319-38980-6\_23}, timestamp = {Sat, 19 Oct 2019 20:34:04 +0200}, biburl = {https://dblp.org/rec/conf/spice/GizawBB16.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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