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BibTeX record journals/cacm/GerlachNMAF02
@article{DBLP:journals/cacm/GerlachNMAF02, author = {James H. Gerlach and Bruce Neumann and Edwin Moldauer and Martha Argo and Daniel Frisby}, title = {Determining the cost of {IT} services}, journal = {Commun. {ACM}}, volume = {45}, number = {9}, pages = {61--67}, year = {2002}, url = {https://doi.org/10.1145/567498.567500}, doi = {10.1145/567498.567500}, timestamp = {Tue, 06 Nov 2018 12:51:37 +0100}, biburl = {https://dblp.org/rec/journals/cacm/GerlachNMAF02.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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