@article{DBLP:journals/cn/BhattiBK00,
author = {Nina T. Bhatti and
Anna Bouch and
Allan Kuchinsky},
title = {Integrating user-perceived quality into Web server design},
journal = {Computer Networks},
volume = {33},
number = {1-6},
pages = {1--16},
year = {2000},
url = {https://doi.org/10.1016/S1389-1286(00)00087-6},
doi = {10.1016/S1389-1286(00)00087-6},
timestamp = {Thu, 18 May 2017 09:50:57 +0200},
biburl = {https://dblp.org/rec/bib/journals/cn/BhattiBK00},
bibsource = {dblp computer science bibliography, https://dblp.org}
}