BibTeX record journals/ibmsj/CaswellNSBKI08

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@article{DBLP:journals/ibmsj/CaswellNSBKI08,
  author    = {Nathan S. Caswell and
               Christos Nikolaou and
               Jakka Sairamesh and
               Marina Bitsaki and
               George Koutras and
               Giorgos Iacovidis},
  title     = {Estimating value in service systems: {A} case study of a repair service
               system},
  journal   = {{IBM} Systems Journal},
  volume    = {47},
  number    = {1},
  pages     = {87--100},
  year      = {2008},
  url       = {https://doi.org/10.1147/sj.471.0087},
  doi       = {10.1147/sj.471.0087},
  timestamp = {Thu, 18 May 2017 09:53:21 +0200},
  biburl    = {https://dblp.org/rec/bib/journals/ibmsj/CaswellNSBKI08},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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