BibTeX record journals/ijesma/ChanDGR09

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@article{DBLP:journals/ijesma/ChanDGR09,
  author       = {Peter C. Chan and
                  Shauntell R. Durant and
                  Verna Mae Gall and
                  Mahesh S. Raisinghani},
  title        = {Aligning Six Sigma and {ITIL} to Improve {IT} Service Management},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {2},
  pages        = {62--82},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009040104},
  doi          = {10.4018/JESMA.2009040104},
  timestamp    = {Mon, 13 Jun 2022 20:57:45 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/ChanDGR09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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