BibTeX record journals/pvldb/ShaoCTYA08

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@article{DBLP:journals/pvldb/ShaoCTYA08,
  author       = {Qihong Shao and
                  Yi Chen and
                  Shu Tao and
                  Xifeng Yan and
                  Nikos Anerousis},
  title        = {EasyTicket: a ticket routing recommendation engine for enterprise
                  problem resolution},
  journal      = {Proc. {VLDB} Endow.},
  volume       = {1},
  number       = {2},
  pages        = {1436--1439},
  year         = {2008},
  url          = {http://www.vldb.org/pvldb/vol1/1454193.pdf},
  doi          = {10.14778/1454159.1454193},
  timestamp    = {Sat, 25 Apr 2020 13:59:03 +0200},
  biburl       = {https://dblp.org/rec/journals/pvldb/ShaoCTYA08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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