BibTeX record journals/re/MontgomeryDBQ18

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@article{DBLP:journals/re/MontgomeryDBQ18,
  author       = {Lloyd Montgomery and
                  Daniela E. Damian and
                  Tyson Bulmer and
                  Shaikh Quader},
  title        = {Customer support ticket escalation prediction using feature engineering},
  journal      = {Requir. Eng.},
  volume       = {23},
  number       = {3},
  pages        = {333--355},
  year         = {2018},
  url          = {https://doi.org/10.1007/s00766-018-0292-3},
  doi          = {10.1007/S00766-018-0292-3},
  timestamp    = {Thu, 13 Sep 2018 18:11:47 +0200},
  biburl       = {https://dblp.org/rec/journals/re/MontgomeryDBQ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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