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@article{DBLP:journals/jossr/BhattacharyyaB18,
  author       = {Kuntal Bhattacharyya and
                  Ashley Borhart},
  title        = {National Cultural Values on Service Quality: {A} Typology for Global
                  Dining Experience in the 21\({}^{\mbox{st}}\) Century},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {1--24},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0001-2},
  doi          = {10.1007/S12927-018-0001-2},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/BhattacharyyaB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/GhorsiSBAA18,
  author       = {Huma Ghorsi and
                  Arooj Siddiqui and
                  Taimoor Basharat and
                  Saroop Anwer and
                  Hammad Ahmad},
  title        = {Service System of Easypaisa and MobiCash: Funds Transfer System via
                  Telecommunication Companies in Context of Service Dominant Logic},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {249--273},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0009-7},
  doi          = {10.1007/S12927-018-0009-7},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/GhorsiSBAA18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Huhtala18,
  author       = {Tero Huhtala},
  title        = {Using Personal Data to Advance Preventive Healthcare Services},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {77--115},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0003-0},
  doi          = {10.1007/S12927-018-0003-0},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Huhtala18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/KhanK18,
  author       = {Mohd Afaq Khan and
                  Sablu Khan},
  title        = {Service Convenience and Post-Purchase Behaviour of Online Buyers:
                  An Empirical Study},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {167--188},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0006-x},
  doi          = {10.1007/S12927-018-0006-X},
  timestamp    = {Thu, 14 Oct 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/KhanK18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/MitraB18,
  author       = {Amitava Mitra and
                  Cigdem Basfirinci},
  title        = {Competitive Assessment of Quality Attributes of a Service Provider},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {189--232},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0007-9},
  doi          = {10.1007/S12927-018-0007-9},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/MitraB18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/OraeduIOUE18,
  author       = {Chukwunonso Oraedu and
                  Ernest Emeka Izogo and
                  Johnson Ubaka Ozo and
                  Ama Aka Udu and
                  Aja Ebeke Egele},
  title        = {Empirical Study of Relationship Quality in a Service Setting of an
                  Emerging Economy: The Nigerian Experience},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {117--143},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0004-z},
  doi          = {10.1007/S12927-018-0004-Z},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/OraeduIOUE18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/ShihHW18,
  author       = {Yin{-}Ju Shih and
                  Kuan{-}Kai Huang and
                  Hsin{-}Hung Wu},
  title        = {Critical Factors Affecting Medical Treatment Loyalty Based on Taiwan's
                  Framework of Age-Friendly Hospitals: {A} Regional Hospital Case Study
                  of Taiwan},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {233--247},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0008-8},
  doi          = {10.1007/S12927-018-0008-8},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/ShihHW18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/Simpao18,
  author       = {Kristine Joy S. Simpao},
  title        = {Labour Productivity Measurement and Control Standards for Hotel},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {1},
  pages        = {25--76},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0002-1},
  doi          = {10.1007/S12927-018-0002-1},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/Simpao18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/jossr/YuCH18,
  author       = {Chun{-}Min Yu and
                  Tsang{-}Chuan Chang and
                  I{-}Hsiang Hu},
  title        = {Developing a Discriminant Index to Determine Critical Service Attributes
                  of Continuous Performance Improvement},
  journal      = {J. Serv. Sci. Res.},
  volume       = {10},
  number       = {2},
  pages        = {145--165},
  year         = {2018},
  url          = {https://doi.org/10.1007/s12927-018-0005-y},
  doi          = {10.1007/S12927-018-0005-Y},
  timestamp    = {Sat, 25 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/jossr/YuCH18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}