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ORCIDTransforming Field and Service Operations 2013
- Gilbert Owusu, Paul O'Brien, John A. W. McCall
, Neil F. Doherty:
Transforming Field and Service Operations, Methodologies for Successful Technology-Driven Business Transformation. Springer 2013, ISBN 978-3-642-44969-7
The Case for Transforming Service and Field Operations
- Neil F. Doherty, Crispin R. Coombs:
IT Exploitation Through Business Transformation: Experiences and Implications. 3-13 - Gilbert Owusu, Paul O'Brien:
Transforming Field and Service Operations with Automation. 15-28
Methods, Models and Enabling Technologies for Transforming Service and Field Operations
- Stephen A. Cassidy, David C. Wynn:
Designing Effective Operations: Balancing Multiple Business Objectives Using Simulation Models. 31-46 - Kjeld Jensen, Michael Lyons, Nicola Buckhurst:
System Dynamics Models of Field Force Operations. 47-69 - Jonathan Malpass:
Understanding the Risks of Forecasting. 71-83 - Martin Spott, Detlef D. Nauck, Paul N. Taylor:
Modern Analytics in Field and Service Operations. 85-99 - Siddhartha Shakya, Summer Kassem, Ahmed Mohamed, Hani Hagras, Gilbert Owusu:
Enhancing Field Service Operations via Fuzzy Automation of Tactical Supply Plan. 101-114
Case Studies
- Dyaa Albakour, Géry Ducatel, Udo Kruschwitz:
The Role of Search for Field Force Knowledge Management. 117-132 - Kin Fai (Danny) Poon, Anis Ouali, Andrej Chu, Riaz Ahmad:
Application of AI Methods to Practical GPON FTTH Network Design and Planning. 133-151 - Gilbert Owusu, Paul O'Brien, Siddhartha Shakya:
The Role of Service Quality in Transforming Operations. 153-165 - Feargal Timon, Attracta Brennan:
Field Force Management at eircom. 167-181 - Thierry Mamer, John A. W. McCall, Siddhartha Shakya, Gilbert Owusu, Olivier Regnier-Coudert:
Understanding Team Dynamics with Agent-Based Simulation. 183-198 - Tanya Alcock, Jonathan Malpass:
Effective Engagement of Field Service Teams. 199-212 - Amir H. Ansaripoor, Fernando S. Oliveira, Anne Liret:
The Asset Replacement Problem State of the Art. 213-233
Challenges, Outcomes and Future Directions
- Yingli Wang, Mohamed M. Naim, Leighton Evans:
Enabling Smart Logistics for Service Operations. 237-256 - Crispin R. Coombs, Neil F. Doherty, Irina Neaga:
Measuring and Managing the Benefits from IT Projects: A Review and Research Agenda. 257-269
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