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ORCIDAHFE 2017: Los Angeles, CA, USA
- Louis E. Freund, Wojciech Cellary
:
Advances in The Human Side of Service Engineering - Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA. Advances in Intelligent Systems and Computing 601, Springer 2018, ISBN 978-3-319-60485-5
Gamification in Service Engineering
- Sophie Jent, Monique Janneck:
Using Gamification to Enhance User Motivation: The Influence of Gender and Age. 3-10 - Philipp Brauner, Ralf Philipsen, André Calero Valdez, Martina Ziefle:
The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game. 11-23 - Adelka Niels, Christian Zagel:
Gamified Self-service Checkouts: The Influence of Computer-Related Causal Attributions on User Experience and Motivation. 24-36 - Oliver Korn, Florian Brenner, Julian Börsig, Fabio Lalli, Maik Mattmüller, Andrea Müller:
Defining Recrutainment: A Model and a Survey on the Gamification of Recruiting and Human Resources. 37-49 - Christian Zagel, Alexander Piazza, Yoan Petrov, Freimut Bodendorf:
SciencOmat: A Gamified Research Platform for Evaluating Visual Attractiveness. 50-60
Innovations in Quality and Safety Practices in Health Care Systems
- Vinaya Sebastian, Carolyn Hamasaki Brown:
Alarm Management: A Systems Approach to Patient Safety. 63-72 - Jonnathan Berrezueta-Guzman, Vladimir Robles-Bykbaev, Luis Serpa-Andrade:
How Is the Quality of Life of Patients with Cerebral Palsy Improved? Qualitative and Quantitative Evaluation of a Communication and Learning Assistance System Based on ICTs. 73-81 - Lizbeth A. Mariano, Aura C. Matias:
Prevalence and Risk Factors of Respiratory Problems Among Solid Waste Collectors in the Philippines. 82-89 - Keneth Sedilla, Aura Matias:
Prevalence, Severity, and Risk Factors of Work-Related Musculoskeletal Disorders Among Stevedores in a Philippine Break-Bulk Port Terminal. 90-100
Smart Service World
- Jens Neuhüttler, Inka C. Woyke, Walter Ganz:
Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms. 103-114 - Md. Abul Kalam Siddike, Kazuo Iwano, Kazuyoshi Hidaka, Youji Kohda, Jim Spohrer:
Wisdom Service Systems: Harmonious Interactions Between People and Machine. 115-127 - Alexander Piazza, Christian Zagel, Julia Haeske, Freimut Bodendorf:
Do You Like According to Your Lifestyle? A Quantitative Analysis of the Relation Between Individual Facebook Likes and the Users' Lifestyle. 128-139 - Adrian Haurat, Li Liu:
An Online Tool to Promote Citizenship Roles in Urban Community Organizations. 140-150
Service Science Education and T-Shaped Professionals
- Debra Satterfield:
Factors Influencing Academic Success for Design Students: A Study of Curricular Expectations and Ethical Issues. 153-161 - Fu-Ren Lin:
Humanity-Embedded Service Science Education. 162-172 - Denise R. Simmons:
Developing T-Shaped Civil Engineers Through Involvement in Out-of-Class Activities. 173-177 - Paolo Piciocchi, James C. Spohrer, Linda Martuscelli, Maria Cristina Pietronudo, Michele Scocozza, Clara Bassano:
T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) - Venice Gateway for Science and Technology. 178-190
Worker and Consumer Factors in Service Engineering
- Yoshiki B. Kurata, Aura C. Matias:
Work-Related Factors Affecting Sustained Alert State Among Bank Security Personnel in the Philippines. 193-202 - Kazuhiro Fujimura:
The Negative Effect that Benefit Delay in Service Consumption Causes to a Customer and the Countermeasure Against It. 203-214 - Hazel Caparas, Aura Matias:
A Task Analysis of Small-Scale Jewelry Craft Workers to Investigate the Effects of Work System Elements and Sitting Mobility on Body Discomfort. 215-226 - Nilda Tri Putri, Andi Gunawan, Agus Sutanto:
The Consequences of Lean Six Sigma on Banking Improvement: A Study at a Front-Line Unit of a Bank Company in Indonesia. 227-237
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