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ENTER 2010: Lugano, Switzerland

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Ulrike Gretzel, Rob Law, Matthias Fuchs:
Information and Communication Technologies in Tourism, ENTER 2010, Proceedings of the International Conference in Lugano, Switzerland, February 10-12, 2010. Springer Vienna 2010, ISBN 978-3-211-99406-1

Technology Use by Hotels

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Peter O'Connor, Jamie Murphy:
Hotel Domain Name Adoption and Implementation. 1-12
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Christina Scholochow, Matthias Fuchs, Wolfram Höpken:
ICT Efficiency and Effectiveness in the Hotel Sector - A Three-Stage DEA Approach. 13-24
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Ekaterina Berezina, Cihan Cobanoglu:
Importance-Performance Analysis of In-Room Technology Amenities in Hotels. 25-37

ICT Adoption and Use

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Wai Mun Lim:
Factor Analysis of Variables Affecting e-Marketing Adoption by UK Independent Hotels. 39-50
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Juho Pesonen, Outi-Maaria Palo-oja:
Comparing Internet commerce adoption between the Finnish and the European independent accommodation companies. 51-62
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Sudipta K. Sarkar, Pradip K. Sarkar:
Use of Internet Applications & Tools by Health Tourism Agents in Malaysia: An Exploratory Study. 63-74

Website Evaluation

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ShanShan Qi, Rosanna Leung, Rob Law, Dimitrios Buhalis:
Hong Kong Residents' Perception of Travel Websites. 75-86
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Marcel Grüter, Olivier Blattmann, Simone von Burg, Thomas Myrach:
E-Success: An Instrument for Measuring Website Success. 87-98
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Alessandro Inversini, Lorenzo Cantoni, Davide Bolchini:
Presenting UsERA: User Experience Risk Assessment Model. 99-110

Mobile Technology

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Martin Goossen, Ron van Lammeren, Arend Ligtenberg:
The Pro's and Contra's of an Interactive Location Based Service Using UMTS Transmission. 111-123
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Sabine Schneider, Francesco Ricci, Adriano Venturini, Elena Not:
Usability Guidelines for WAP-based Travel Planning Tools. 125-136
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Michael Canadi, Wolfram Höpken, Matthias Fuchs:
Application of QR Codes in Online Travel Distribution. 137-148
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Manfred Bortenschlager, Elisabeth Häusler, Wolfgang Schwaiger, Roman Egger, Mario Jooss:
Evaluation of the Concept of Early Acceptance Tests for Touristic Mobile Applications. 149-158

Tracking Technologies in Tourism Research, Management & Planning

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Antonio P. Russo, Salvador Anton Clavé, Noam Shoval:
Advanced Visitor Tracking Analysis in Practice: Explorations in the PortAventura Theme Park and Insights for a Future Research Agenda. 159-170
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Noam Shoval:
Monitoring and Managing Visitors Flows in Destinations using Aggregative GPS Data. 171-183
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Stefan van der Spek:
Tracking Tourists in Historic City Centres. 185-196

Online Travel Shopping

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Jun Shao, Ulrike Gretzel:
Looking Does not Automatically Lead to Booking: Analysis of Clickstreams on a Chinese Travel Agency Website. 197-208
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Enrique Bigné, Silvia Sanz-Blas, Carla Ruiz-Mafé, Joaquín Aldás-Manzano:
Why Some Internet Users Don't Buy Air Tickets Online. 209-221
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Christina Buttinger, Christina Feilmayr, Michael Guttenbrunner, Stefan Parzer, Birgit Pröll:
Extracting Room Prices from Web Tables - an Ontology-Aware Approach. 223-234

ICTs and Destination Management Organizations

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Marianna Sigala, Dimosthenis Marinidis:
DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework. 235-246
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Lorenzo Cantoni, Nadzeya Kalbaska:
eLearning Offers by Destination Management Organizations. 247-259
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Julia Hofbauer, Brigitte Stangl, Karin Teichmann:
Online Destination Marketing: Do Local DMOs Consider International Guidelines for Their Website Design?. 261-271

eSatisfaction, Dissatisfaction and Complaints

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Brigitte Stangl, Astrid Dickinger:
How Communication Modes Determine Website Satisfaction. 273-284
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Norman Au, Rob Law, Dimitrios Buhalis:
The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations. 285-296
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Jingxian Jiang, Ulrike Gretzel, Rob Law:
Do Negative Experiences Always Lead to Dissatisfaction? - Testing Attribution Theory in the Context of Online Travel Reviews. 297-308

Online Reputation

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Tao Yang, Davide Bolchini:
Quantifying Brand Values Perception in Destination Websites: a Design Requirements Perspective. 309-320
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Alessandro Inversini, Elena Marchiori, Christian Dedekind, Lorenzo Cantoni:
Applying a Conceptual Framework to Analyze Online Reputation of Tourism Destinations. 321-332
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Rob Law:
An Analysis of the Impact of Tourism Journals on Google Scholar. 333-343

Travel Distribution

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Crystal Ip, ShanShan Qi, Rosanna Leung, Rob Law:
Which Overseas Destinations do Chinese Travelers Like to Visit?. 345-356
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Mohamed Abou-Shouk, Wai Mun Lim:
Egyptian Travel Agents and e-Commerce. 357-368
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James Scicluna, Nathalie Steinmetz, Michal Zaremba:
Service Bundling with seekda! Dynamic Shop. 369-380

Online Search

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Daniel R. Fesenmaier, Zheng Xiang, Bing Pan, Rob Law:
An Analysis of Search Engine Use for Travel Planning. 381-392
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Arthur Pitman, Markus Zanker, Matthias Fuchs, Maria Lexhagen:
Web Usage Mining in Tourism - A Query Term Analysis and Clustering Approach. 393-403
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Bing Pan, Zheng Xiang, Heather Tierney, Daniel R. Fesenmaier, Rob Law:
Assessing the Dynamics of Search Results in Google. 405-416
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Valérie Guex:
A Sociological View of the Cybertourists. 417-428

Web 2.0

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Roland Schegg, Michael Fux:
A Comparative Analysis of Content in Traditional Survey versus Hotel Review Websites. 429-440
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Miriam Scaglione, Ahmad Fareed Ismail, Jean-Philippe Trabichet, Jamie Murphy:
An Investigation of Leapfrogging and Web 2.0 Implementation. 441-453
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  - conf/enter/Mendes-FilhoTM10
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Luiz Mendes-Filho, Felix B. Tan, Simon Milne:
Backpacker Use of User-Generated Content: A Consumer Empowerment Study. 455-466
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Hilary Murphy, Elia Adriana Centeno Gil, Roland Schegg:
An Investigation of Motivation to Share Online Content by Young Travelers - Why and Where. 467-478

Sustainability and Inclusion through ICTs

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Alisha Ali, Andrew J. Frew:
ICT and its Role in Sustainable Tourism Development. 479-491
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Kabiru Touray, Timothy Jung:
Exploratory Study on Contributions of ICTs to Sustainable Tourism Development in Manchester. 493-505
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Wolfgang Drews, Christiane Schemer:
eTourism for All? Online Travel Planning of Disabled People. 507-518

Social Media Marketing

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Joanna Matloka, Dimitrios Buhalis:
Destination Marketing through User Personalised Content (UPC). 519-530
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Cody Morris Paris, Woojin Lee, Paul Seery:
The Role of Social Media in Promoting Special Events: Acceptance of Facebook ‘Events'. 531-541
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  - conf/enter/Pengiran-KaharAIM10
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Dayangku Ida Nurul-Fitri Pengiran-Kahar, Sharifah Fatimah Syed Ahmad, Sharifah Hayaati Syed Ismail, Jamie Murphy:
Shared Arabian Muslim Travel Photos. 543-554

Online Destinations

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Yu-Chih Huang, Sheila J. Backman, Kenneth F. Backman:
The Impacts of Virtual Experiences on People's Travel Intentions. 555-566
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  - conf/enter/SurenkokBC10
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Aysegul Surenkok, Rodolfo Baggio, Magda Antonioli Corigliano:
Gastronomy and Tourism in Turkey: The Role of ICTs. 567-578
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Jarmo Ritalahti, Jarmo Sarkkinen:
Attitudes towards e-Solutions in a Small Destination. 579-589
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Sharifah Fatimah Syed Ahmad, Dayangku Ida Nurul-Fitri Pengiran-Kahar, Azlinda Lahadzir, Jamie Murphy:
Arabian Photos: Investigating User-Generated Content. 591-602

Semantics

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Carlos Lamsfus, Aurkene Alzua-Sorzabal, David Martín, Zigor Salvador:
Semantic-Based Contextual Computing Support for Human Mobility. 603-615
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Sonia Bilbao, Adelaida Lejarazu, Jesús Herrero:
Dynamic Packaging Semantic Platform for Tourism Intermediaries. 617-628
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Norbert Walchhofer, Milan Hronsky, Michael Pöttler, Robert Baumgartner, Karl Anton Froeschl:
Semantic Online Tourism Market Monitoring. 629-641

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