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ORCID21st SIGDOC 2003: San Francisco, CA, USA
- Susan B. Jones, David G. Novick:
Proceedings of the 21st annual international conference on Documentation, SIGDOC 2003, San Francisco, CA, USA, October 12-15, 2003. ACM 2003, ISBN 1-58113-696-X
Building on the user's experience
- Michael J. Albers:
Multidimensional analysis for custom content for multiple audiences. 1-5 - Rob Pierce:
Optimizing your documentation with the help of technical support. 6-11 - Ashley Williams:
Examining the use case as genre in software development and documentation. 12-19
Teamwork in technical communication
- Kofi Amponsah:
Patterns of communication and the implications for learning among two distributed-education student teams. 20-27 - William Hart-Davidson
:
Seeing the project: mapping patterns of intra-team communication events. 28-34 - Shaun Slattery:
Research methods for revealing patterns of mediation. 35-38
Single sourcing
- Jennifer Wells Akis, Stephanie Brucker, Virginia Chapman, Layne Ethington, Robert J. Kuhns, P. J. Schemenaur:
Authoring translation-ready documents: is software the answer? 39-44 - Michael Priestley:
Scenario-based and model-driven information development with XML DITA. 45-51 - Liz Fraley:
Beyond theory: making single-sourcing actually work. 52-59
Field studies
- Barbara Mirel:
General hospital: modeling complex problem solving in complex work system. 60-67 - Laurie Kantner, Deborah Hinderer Sova, Stephanie Rosenbaum:
Alternative methods for field usability research. 68-72 - Clay Spinuzzi:
Using a handheld PC to collect and analyze observational data. 73-79
Formal methods
- David G. Novick, Karen Ward:
An interaction initiative model for documentation. 80-85 - Norah Power, Tony Moynihan:
A theory of requirements documentation situated in practice. 86-92 - Shihong Huang, Scott R. Tilley:
Towards a documentation maturity model. 93-99
Design
- Elena I. Gaura, Robert M. Newman:
Using AI techniques to aid hypermedia design. 100-104 - Neil MacKinnon, Steve Murphy:
Designing UML diagrams for technical documentation. 105-112 - Robert M. Newman, Elena I. Gaura:
Formal design of SMIL presentations. 113-116
Getting and giving information
- Nicolas Hernandez, Brigitte Grau:
What is this text about? 117-124 - Kwang Bok Lee, Roger A. Grice:
An adaptive viewing application for the web on personal digital assistants. 125-132 - Céline Paganelli, Evelyne Mounier:
Information retrieval in technical documents: from the user's query to the information-unit tagging. 133-139
Accessibility
- Sue Jackson:
How interdisciplinary teams created company-wide section 508 accessibility guidelines for writers. 140-142 - Scott R. Tilley:
Computer documentation for senior citizens. 143-146 - Karen Ward, David G. Novick:
Hands-free documentation. 147-154
Roles of end-users
- Richard Hendricks:
Feature guides: improving usability for end users. 155-159 - John Russell:
Making it personal: information that adapts to the reader. 160-166 - Theodore Rivera, Adam Tate, Scott A. Will:
Actively involving our information development teams with clients. 167-170
Understanding users II
- Brenton D. Faber:
Technologizing change: rhetoric of software implementation at a university campus. 171-177 - Clay Spinuzzi:
Knowledge circulation in a telecommunications company: a preliminary survey. 178-183 - Scott R. Tilley, Shihong Huang:
A qualitative assessment of the efficacy of UML diagrams as a form of graphical documentation in aiding program understanding. 184-191
Managing the process
- Cem Kaner:
Liability for defective documentation. 192-197 - Tien Nhut Nguyen, Ethan V. Munson:
The software concordance: a new software document management environment. 198-205 - Vanadis Crawford:
Setting performance expectations for technical communicators. 206-209 - Leah Ann Seifert, Vanadis Crawford:
Managing innovation: 15 minutes of fame. 210-213
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