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13th SIGUCCS 1985: oledo, Ohio, USA
- Jack Esbin:

Proceedings of the 13th Annual ACM SIGUCCS Conference on User Services: Pulling it all Together, 1985, Toledo, Ohio, USA, August 5-8, 1985. ACM 1985, ISBN 0-89791-167-9 - Fran Blake:

The demise of user services. 1-7 - Linda Downing, Ellen M. Jacobson, Doug Chambers:

The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services. 9-12 - Susan Jenkins Saari, Gail Sheridan Peters:

Marketing the centrol computing facilities. 13-19 - Leslie J. McCain:

An audiovisual orientation to academic computing services. 21-34 - Jerry Martin:

Producing on orientation videotape. 35-37 - John D. Chovan:

Developing interactive videodisc programs. 39-42 - Jerry Martin:

Interactive videodisk - a new look. 43-46 - Alan McCord, Catherine Cooper-Weidner:

Establishing a network control center. 47-53 - Richard Gordon:

How to hatch a handbook: the development of the VM/CMS Handbook. 55-67 - John H. Major:

Pulling it all tegether: a well-designed user's manual. 69-76 - Jerry Martin:

Micro/mainframe communications - the transition stage. 77-80 - Nancy Walczak Trisko:

Getting KERMIT to the users. 81-85 - Nancy O. Broadhead, John Gregory, Chris Pelkie, Sarah Main, Richard T. Close:

The unique advantages of the Macintosh. 87-90 - Mark P. Hale, Frances D. Cruse:

The Faculty Support: developing computer courses for the faculty at the University of Florida. 91-96 - James H. Westmoreland:

Microcomputers for faculty. 97-101 - Bill Brown, Marilyn Everingham:

Hands-on microcomputer training. 103-127 - Stan Yagi:

Handling microcomputers in the university environment. 129-134 - Debbie W. Coultis, Marc A. Gallo:

Managing personal desktop computing at Argonne National laboratory. 135-147 - David J. Solomon, Susan M. Hazard:

Developing instructional microcomputer laboratories for a university. 149-156 - Richard Haller:

Experiences with computer conferencing. 157-172 - Phyllis Kent:

Licensing of microcomputer software. 173-174 - John D. Chovan:

Handling site-license agreements and public domain software architecture. 175-179 - Paul L. Johnson:

Doe software: scientific and engineering software for sharing. 181-183 - Beverly Fico Brown:

Microcomputer software exchange at Michigan State University. 185-197 - Jeanne Marie Olexy:

A strategy for word processing training. 199-211 - Ronald L. Baker:

A "second-generation" microcomputer application curriculum. 213-217 - Michael J. D'Amore:

Inter-institutional user services. 219-222 - Cathy Ozubko:

Graphic design awareness in a computing environment. 223-229

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