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16th SIGUCCS 1988: Long Beach, CA, USA
- Penelope Crane:

Proceedings of the 16th annual ACM SIGUCCS Conference on User Services, Long Beach, CA, USA, October 30 - November 02, 1988. ACM 1988, ISBN 0-89791-286-1 - Doug Heacock:

Helping the rest of them: the unique consulting meeds of the Macintosh user. 1-6 - Kristin M. Evenson:

Reference interviews and the computing center help desk. 7-11 - Eileen Driscoll:

The role and responsibility of the consultant. 13-17 - Pamela J. Purcell:

Why desktop publishing is not a panacea. 19-21 - Kenneth E. Gadomski:

Graphic design tips for desktop publishers. 23 - Paul Christian:

Is desktop publishing really for every desktop? 25-31 - Alison Hartman, Thomas A. Gerace, Cliff Woodruff, J. E. Diem:

The changing of the guard: a case study of change in computing. 33-39 - Terry Morrow:

User services - a british perspective. 41-47 - Marlene R. Pratto, Judy H. Martin:

I didn't even know it was user services. 49-53 - Bill Brown, Marilyn Everingham:

Distributed training: the MSU computer laboratory departmental trainer program's second year. 55-63 - William Padilla, Barbara Rigg-Healy:

Great expectations and the reality of university computing resources. 65-69 - Bruce Derr, Cathy Ladd:

CAREing for users at Syracuse University. 71-75 - Susan Grajek:

The crystal ball of research: how to use it to learn about the user community. 77-80 - Sue Stager:

Charting the course of a user survey that will rock the boat. 81-89 - Timothy J. Foley, Monica A. Newman:

An empirical study of user satisfaction with a microcomputer-based campus-wide. 91-100 - Landy Manderson:

Why a supercomputer is like a Burger King. 101-104 - Krista H. Vernon:

The Mississippi supercomputer project or what's a nice machine like you doing ina place like Mississippi? 105-110 - Stephanie S. Goodwin, John C. Vukelich:

From user to client services; making the transition for supercomputing. 111-115 - Gerard McCartney:

Implementing computer-based systems. 117-122 - Lisa Covi:

Planning student laboratories - what isn't new? 123-129 - Richard B. Garret:

The evolution of user services. 131-137 - Sally Webster:

New wine in old skins, or, was all this ferment really necessary? 139-144 - Paula Rosen:

Quo Vidas, professor. 145-149 - Robin Mayne:

Software engineering meets user services: a methodology for developing user. 151-163 - Jon H. Nightingale:

Establishing a computing assistance centre. 165-171 - Phyllis Kent, Beth Ruffo:

The many faces of faculty computing assistance. 173-176 - Dan Sulzbach:

San Diego supercomputer center: an overview. 177-178 - Marsha Jovanovic:

Learning the ways: the enculturation of SDSC users. 179-183 - Thomas E. Hilinski:

Super consulting for supercomputer users: a philosophy of user support. 185-187 - Jayne Waggoner:

Information in the air and in the wave. 189-191 - Christine Martin:

What about training: rinnnnnnnng, rinnnnnnnng, rinnnnnnnn. 193-195 - Jack Rogers:

Supercomputer applications: helping users cope with tough programming problems. 197-199 - Arnold Alagar:

Navigating through a sea of information: an experiment in the development of an expert system for consulting questions. 201-203 - Stephanie Sides, Stephan Lamont:

Creating a new masthead for gather/scatter: the untold story. 205-209 - Diane Jung-Gribble, Carolynne Lambert:

Discovering a treasure in part-time consultants to keep an instructional program afloat. 211-217 - Pam Deavers-Claspell:

How to build a help desk that floats. 219-223 - Kathy Hunter:

The campus microcenter. 225-228 - Lynne O'Brien:

Starting and maintaining a computing resource center: lessons we've learned. 229-233 - Elizabeth L. Johnson:

Still sailing (and bailing): managing unexpected change in user support. 235-241 - Glenn Zwinger:

Running a campus bulletin board system. 243-246 - Chris A. Thyberg:

Advisor - an electronic mail consulting service. 247-255 - Takayuki Kushida, Noriyuki Shimizu:

Mail server for PC users. 257-265 - Karen Stallworth, Jim Strasma:

Our "miracle": self-supporting student microcomputer labs. 267-277 - Sharon Roy:

Co-operation of a Macintosh laboratory for Rensselaer's technical writing program. 279-286 - Jennis Pruett:

Policy, expections, problems. The DePauw experience with allocating workstationsto every faculty member. 287-293 - Mark B. Johnson:

Software piracy: stopping it before it stops you. 295-299 - Anne Judd:

Integrating advanced workstations into a college curriculum: a panel presentation. 301-312 - Toby P. Gelman:

Local area networks: sailing from the past to the present and into the future. 303-311 - Alan Federman:

A self-service PC-LAN-or-how many ways are there to insert a diskette in a drive? 313-322 - Thomas A. Gerace:

Network's design allows seamless integration into existing microcomputer lab. 319-327 - Michael R. Pear:

A new model for user services: distributed support. 323-327 - Stephen C. Andrade, Kathleen S. Brown:

Keeping a consulting system on course. 329-340 - David S. Condrey, Cynthia J. Calcutt:

Automated facilities scheduling. 341-349 - Daniel A. Updegrove, Sheldon B. Smith, Wendy Rickard Bollentin:

CCNEWS: an online forum for newsletter editors. 351-358 - Richard W. Barone:

Hypermedia: a face lift for presentation research and development: a user services function. 359-361 - Rick Ells:

Hypermedia, help and how-to. 363-368 - Susan Archer, James Fleming, Gary Jones:

Spreading the word: funding faculty to train faculty in the California State University. 369-371 - William B. Miller:

To DOS or not to DOS. 373-376 - Denise A. Troll

:
Teaching users to fish: hooks, lines and sinkers for reading computer documentat. 377-382 - Julie A. Bernard:

The impact of networking on university computer centers. 383-386 - Stephen M. Poltz, Scott W. Smith, David W. Ballowe:

A suppport strategy for users of a campus-wide local area network. 387-392 - Mary K. Viner:

Introducing desktop publishing to a university community: an exposition. 393-400 - Merrill Black:

Desktop publishing and user services; moment in the evolution of user support documentation at UNH. 401-404 - Linda Brown, Phillip J. Heeler, Jon T. Rickman, Sean Sheil:

Computer usage patterns on a computing intensive campus. 405-421 - The evolution of microcomputer laboratory services at the University of Notre Dame. 423-425

- Barbara Cunningham, Mary Beth Commisso:

Three steps of better documentation. 427-433 - Christopher Willard, Jacques Middlecoff, Leslie Hart, Robert Eckert:

User services consulting supportr tools at the NASA numerical aerodynamic simula. 437-442

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