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ORCID27th SIGUCCS 1999: Denver, Colorado, USA
- Kathy Mayberry, Lida L. Larsen:
Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA. ACM 1999, ISBN 1-58113-144-5 - Cary B. Abend:
Reducing The Budget on State of the Art Computing. 1-6 - Jayne Ashworth:
Interviewing Teams or How to Hire the Perfect Boss. 7-10 - Harvey Axlerod:
Daniel R. Jay, Crime and Punishment in Cyberspace: Dealing with Law Enforcement and the Courts. 11-14 - Elizabeth L. Blake, Rosamaria S. Morales:
Maintaining Pedagogy while Implementing New Technology: The ICONS Project. 15-20 - Jim Bostick:
Of Teams and White Papers: Do Working Groups Work? 21-25 - Jeffrey C. Cepull:
Technology Training Partnerships - University of Pittsburgh, Pittsburgh City Schools and Community College of Allegheny County. 26 - Joan D. Comeau, Edward C. Godnig:
Computer Use and Vision. 31-34 - Michael Critchfield, Michael Murray, Michael Lewis, Jason Musselman:
A Help Desk Prescription - Curing Ills with a Dose of Remedy. 35-38 - Joyce Davidson:
A Total Workout: Cross - training Customer Services and Marketing. 39-42 - David E. Dean, Carl Combs:
Students at the center of the universe: fostering a student focused, student guided, comprehensive service. 43-50 - Theresa Duhart, Paul Monaghan, Tom Aldrich:
Creating the customer service team: an ongoing process. 51-55 - Janice G. El-Bayoumi:
Focus on service departmental web site reorganization. 56-60 - Nancy A. Flynn:
Schmoozing at the Home Office: Reflections on Telecommuting and Flexible Work Arrangements for IT Professionals. 61-66 - Timothy J. Foley:
Implementing Service Standards to Manage Client Expectations. 67-70 - Jonathan E. Geibel:
Administration of Campus Computing Labs and Faculty Desktops. 71-78 - William Goveia, Jennifer Reed, Carol Rhodes:
Mr. Rogers Meets Technology: Technology Service Neighborhoods in the IU School of Education. 79-82 - Jay Graham:
Enterprise Wide Electronic Mail using IMAP. 83-85 - Lisa Gregory-Mix, Sharon Sledge:
Building Community and Distributed Support Services at Cornell University. 86-92 - Chris Harmon:
A Small Staff Coping With Technology Replacement, Year One. 93-96 - Brian K. Hart:
Outsourcing a PC Reseller Center and Hardware Maintenance Services. 97-100 - Joy Hathaway:
Searching for the Needle of Information in the Haystack of the Computing Web Pages. 101-105 - David Henry:
Who's Got the Key? 106-110 - Bronwen Jean Heuer:
Introducing a Client Community to a Non-Microsoft Product. 111-114 - Jeffrey A. Jones:
E-Mail Rollout: Migrating from cc: Mail to Netscape Internet Based E-mail. 115-119 - Diane L. Jung, Christopher J. Payne:
Finally Realizing Our Vision: Easy Access to Instructor-Led Classroom Materials. 120-126 - Jeanne Kellogg, Beth Ruffo, Alice McNeely, Marion Taylor:
Faculty Support: A 4-way Perspective. 127-131 - Jeannie Kellogg, George A. Bush, Bill Thieke, Wendy Pearle, Jeff Kovalovsky, Nancy O'Leary, Lisa Tanger-Brown
:
Regional Conferences that Work (A good way to get out of the office for a day). 132-134 - Sonja Kueppers, Michael Schilingno:
Getting Our Act Together: Human and Technological Factors in Establishing an Online Knowledge Base. 135-149 - Mike Landavere, Deborah Mateik:
Training Undergraduates to Support Technology in the Classroom. 140-143 - Anna Love Gardner, Marilyn Lockhart:
Using the Web to Train Employees. 144-146 - Leila C. Lyons, Sue Legg, Terry Morrow, Lee W. Bannister:
Teaching With Technology Takes Teamwork, Tools, and Talent. 147-152 - Jerry Martin:
Training Help Desk Students: The Never Ending Task. 153-159 - Michael D. Matthies, Kenneth R. Schuetz, Paula J. Vaughan:
The Transformation of IT Support at the University of Colorado at Boulder. 160-164 - Nancy J. McDermott, Thomas S. Flory:
A Cooperative Mode of Organization for Social Science Computing. 165-168 - Henry B. Moeller:
Student Employees - How to Make a Constantly Changing Work force Your Successful Backbone. 169-171 - Katherine Motsuk:
The Student HelpDesk: Student Information Technology Support at Georgetown University. 172-175 - Jerilyn Prescott, Matt Crichton:
Usability Testing: A Quick, Cheap, and Effective Method. 176-179 - Kathy Pribbenow:
Maintaining Balance: : Mile-High Expectations vs. Technostress. 180-184 - Don Rea:
Bridging Worlds: The IT Support Professional as Interpreter Between Cultures. 185-189 - Tommy Roberson, Rob Branham:
Helping Macintosh Refugees into a Windows World. 190-194 - Lisa Veloz:
Implementing the Microsoft Office User Specialist Program. 195-198 - Kelly Wainwright, Bret Ingerman:
Home Growing Help Desk Software. 199-201 - Daneen Walko:
Implementing a 24-hour Help Desk at the University of Pittsburgh. 202-207 - Kate Webster, Suzanne Nanis:
It Takes a Team to Move a Mountain: Migrating to Desktop Client E-mail. 208-211 - Valerie Archambeau, Johanna Turner Colgrove, Keiko Pitter, Marion Smith:
DocShare: A Collaboration that Works - And Saves Work. 212-214 - Kevin M. Balogh:
Overhauling trouble ticket categories (poster session). 216-217 - Nancy A. Flynn:
Revamping "computing at Cornell": creative collaborations for Web site redesign (Poster). 218-223 - Cindy Guerrazzi, Virginia Redmond:
Student career ladder (poster abstract only). 224 - Trisha Guy:
Backstage at the helpdesk (poster). 225-227 - Lisa K. Hallberg:
Training for a wider audience: helping more of the people more of the time (Poster). 228-231 - Debbie Mojta:
Facilitating netscape in a public PC lab for a mobile student population (poster). 232 - Peter Peterson, Greg Fellin:
Self-paced training 2000: options, options, options (Poster). 233-234 - Carol Rhodes, Jennifer Reed:
Education technology services: information is power (Poster abstract). 235 - Reinhard Riedl:
Agents for electronic markets as performing actors (poster). 236-240 - Julie Smith, Linda Putman:
Managing your training from registration through attendance statistics (poster session). 241-242 - Carine Ullom:
Designing accessible web pages: a primer (Poster). 243-247 - John H. Wilson, James Lackey:
Statistical approach to lab management or how to add finesse to managing labs (poster). 248-251 - Gerry Reid:
Creativity- a process of exploration.
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