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ORCID31st SIGUCCS 2003: San Antonio, TX, USA
- Lynnell Lacy, William S. Thieke, Gail Farally-Semerad:
Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003. ACM 2003, ISBN 1-58113-665-X - Shea Nangle:
Achieving rapid service deployment in an academic environment. 1-3 - Allan R. Jones:
Adult learning: the often overlooked aspect of technical training. 4-6 - Craig A. Stewart, David Hart, Anurag Shankar, Eric A. Wernert, Richard Repasky, Mary Papakhian, Andrew D. Arenson, Gerry Bernbom:
Advanced information technology support for life sciences research. 7-9 - Robyn Richard, Claire Lassalle, Rachel Daigle, Tom Snyder:
All in the family: utilizing shared resources across campuses. 10-11 - Mark Watts:
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name". 12-14 - Jeanne Kellogg:
Colgate university's ITS study groups: in-house personal and professional development. 15-17 - Gloria Gonzales-Dholakia:
Computing competencies: ensuring student success. 18-20 - Lynda S. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble:
Computing labs and technology classroom (CLTC) initiative: a model for distributed support. 21-22 - John A. Underwood, Deb Hegdahl, Jeff Gimbel:
A proper set of tools are needed to corral support. 23-26 - Kenneth Janz:
Creating a professional development program to support a handheld computing initiative. 27-32 - Joleen Pfefer:
Deep in benchmarking: using industry standards to assess a training program. 33-37 - Terry Robb, Joleen Pfefer:
Deep in budget restraints: return on investment (ROI). 38-40 - Cynthia A. Murnan:
Deep in the heart of client services: it's not just about hardware and software. 41-47 - Carol Peddie:
Deep in the pocket of technology creative fiscal management in tight times. 48-50 - Ryan LeBreton, Lisa Veloz:
Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet. 51-54 - Prasun Gupta, Mahmoud Pegah:
Enforcing model network citizenship by remote administration. 55-58 - Steven K. Brawn, Kelly Caye, R. Mark Koan:
Escaping the quicksand and getting back on the trail of team projects. 59-62 - Dorothy Ann Amsler:
Establishing standards for usable and accessible user services web sites. 63-64 - Jon T. Rickman, Kim Todd, Tabatha Verbick, Merlin Miller:
The evolution of the electronic campus: from a communication system to an educational delivery system. 65-69 - Nancy P. Kutner:
Evolution of the "Red Book": from (paper) rags to riches. 70-73 - Lea H. Snyder:
Expanding help desk services: the benefits of student S.O.S. 74-79 - Jane Livingston:
Helping faculty help themselves: a collaborative approach to peer mentoring. 80-82 - Dora Douglas, Melissa Foster:
HERDING CATS: training students in customer service, assisting faculty and facilitating trainers for various technical levels. 83-85 - Kris T. Pegah, Mahmoud Pegah, Terry M. Dillow:
Higher education ERP: a framework to reduce the pain. 86-89 - Claire C. Lassalle, Robyn C. Richard:
How to recruit, motivate and retain effective student workers? 90-93 - Carol Jarom, Steven J. Timmins:
Implementation of fee-based printing in student computing sites. 94-96 - Richard L. Rollason-Reese:
Incident handling: an orderly response to unexpected events. 97-102 - Bert Valenzuela:
The insider: the web site that brought Mesa's williams campus together. 103-107 - Donna Patterson:
Instituting and advocating technology training and sharing of ideas for online courseware. 108-109 - Vidya Ananthanarayanan, Judith Reiffert:
Instructional support at small universities: a training perspective. 110-113 - Jeff Whisler:
Integrating WebCT with diverse campus systems. 114-115 - Jesse Ben Saunders:
ipod, uPod, wePod...: doubling your client support and strengthening team ties with virtually no extra resources. 116-117 - Christopher Jones:
A KeyServer for faculty, not just labs. 118-119 - Trisha Mileham, Joyce E. Hicks:
Leadership by design: collaborations and cornerstones. 120-124 - Kenneth Janz, Pei-Yi Hu:
Liberating lab computing: building a stable yet flexible computing environment for students and faculty. 125-128 - Scott E. Hanselman, Mahmoud Pegah:
Macintosh OS X: a smooth migration. 129-134 - Janice Ward:
Making online training and support easier for everyone with viewlets. 135-139 - Robin D. Krause:
Managing higher ed web sites: balancing the need for timely updates, the requirements of institutional marketing, and the development of content. 139-141 - Brandon Bentley, Valerie Dixon, Ilana Rozanes, Patrick Farmer:
Marketing computer support services through relationship and training strategies. 142-147 - Robyn C. Richard, Claire C. Lassalle:
New name, new image: PC help desk steers massive PR launch. 148-150 - Sue R. Bauer:
The power of story. 151-153 - David L. R. Houston:
Putting OSX in an open access lab: (or "The Joy of X"). 154-158 - John Gormly:
Rapid help desk revitalization. 159-162 - Gerri McCarthy:
Ready, connect, learn: preparing students for campus technology. 163-165 - Divyangi Anchan, Mahmoud Pegah:
Regaining single sign-on taming the beast. 166-171 - Jeannie Zappe, Brian Hoyt, Lisa Veloz:
The road less traveled: staff-driven re-org. 172-176 - Sri Siva, Jyoti Chhabra:
Schedul-EZ: a tool for scheduling faculty, rooms and courses. 177-178 - David Thomas Dudek, Heidi A. Wieczorek:
A simple web content management tool as the solution to a web site redesign. 179-181 - Anand Padmanabhan:
The SNet model: access, security and e-services for students. 182-188 - Karen McRitchie:
Student staff: n. an energetic, brilliant, creative, talented potential rolled into a food-driven, sleep-deprived, unmotivated creature who wears dirty clothes. 189-192 - Rachel Daigle:
Student workers: the heart of the help desk. 193-195 - Bert Valenzuela:
Supporting a Windows XP/Red Hat Linux dual boot environment. 196-199 - R. Mark Koan, Kelly Caye, Steven K. Brawn:
It takes a village to build an image. 200-207 - Trevor M. Murphy, Mika Hirai:
Teaching with technology, setting an example. 208-212 - Tammy Hohlt, Kristina A. Cunningham:
Teamwork is the heart of technology. 213-215 - Karen McRitchie:
Technical outreach: if the mountain won't come to Mohammed... 216-218 - Beth Ohmer:
Technology in the hearts of the faculty. 219-221 - Sheree Kornkven:
The technology learning center (TLC): a comprehensive learning environment for students. 222-224 - Tabatha Verbick, Kim Todd:
Tech-NO-Nerds: why the best student computer lab consultants are often not from the computer science department. 225-227 - Lynne Montgomery:
Training and documentation. 228-229 - Sue A. Moore:
Training program growth...: from flat line to pulsating. 230-233 - Kristina A. Cunningham, Tammy Hohlt:
Transitioning to unstaffed computing sites. 234-236 - Kim Washburn, Janice G. El-Bayoumi:
UNB's single site service source. 237-239 - Janice G. El-Bayoumi, Lisa Charlong:
The University of New Brunswick's pilot for an electronic theses and dissertation program. 240-246 - Cindy Guerrazzi, Kate Webster:
Using a course management system to create a training course for student employees. 247-248 - Luis O. Hernández, Mahmoud Pegah:
WebDAV: what it is, what it does, why you need it. 249-254 - George Bradford:
What's old is new again: training is the information technology constant. 255-258 - Katy Whitelaw:
Why make websites accessible?: and how? 259-261
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