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38th SIGUCCS 2010: Norfolk, VA, USA
- Melissa Bauer, Miranda Carney-Morris, Trevor M. Murphy:

Proceedings of the ACM SIGUCCS Fall Conference on User Services 2010, Norfolk, VA, USA - October 24-27, 2010. ACM 2010, ISBN 978-1-4503-0003-2 - Ethan Zuckerman:

A wider web, a wider world. 1-2
Monday, 10: 30 am
- Cara A. Lane, Jacob Morris, Henry F. Lyle, Janice Fournier:

Campus learning spaces: meeting students' current and future needs. 3-8 - Jason Rakers:

Managing professional and personal sensitive information. 9-14 - Jason Civjan, Janice Fournier, Tom Lewis, Karin Roberts:

Client research that counts: involve your staff, engage your clients, and improve your services. 15-20 - Karen J. McRitchie:

Mentoring, a program for training new IT staff. 21-24
Monday, 1: 00 pm
- Lloyd W. Painter:

Better ways to handle customer support phone calls. 25-28 - Deborah Mateik:

From "teaching technologies" to "teaching innovation": a conference changes with the times. 29-32 - Sandra Bennett, Cynthia A. Burdick, Kathy Kirchner, Jerry Jones, Sana Zeidan, Elizabeth Wagnon:

Deep in the HEART of texas: celebrating 10 years of technology discoveries at the regional conference level. 33-36 - Craig A. Stewart, Stephen C. Simms, Beth Plale

, Matthew R. Link, David Y. Hancock, Geoffrey C. Fox:
What is cyberinfrastructure. 37-44 - Nathan Carpenter, Ryan Christopher Tucker:

But i wasn't trained on that!: the use and abuse of training tools. 45-50
Monday, 2: 00 pm
- Karl V. Owens, Alex Nagorski, Scott Myers, John Wezeman, Rob Pettigrew:

Print centers: navigating the sea of ink. 51-60 - Andreas Groß, Sebastian Voigt, Thomas Janda, Christoph Meinel:

Technology based motivation of students to collaborate by digital annotations during real lecture and learning sessions. 61-64 - Naomi Fujimura

, Keisuke Masuoka, Yoshinori Masaki:
Experience with individual receipt confirmation system and the university primary mail service. 65-70 - Gale D. Fritsche:

Windows 7 planning and implementation. 71-74
Monday, 3: 00 pm
- Bobbi Lee Battleson, Kathy Lyons:

Sharing the sandbox on an IT playground. 75-78 - Trevor M. Murphy, Kathy Fletcher, Amy Haston:

Supporting clickers on campus and the faculty who use them. 79-84 - Laurie Fox:

Time management strategies for busy geeks. 85-88 - David C. Tobelman:

Online faculty qualifications assurance system. 89-92
Monday, 4: 00 pm
- Mark T. Heckel:

Technology learning assistants: students tutoring faculty in technology. 93-96 - Jason Wagner:

Technology and student services expo: creating a collaborative "one-stop-shop" for incoming students and parents during freshman orientation. 97-100 - Doug Simpson:

Rolling out a department service to all of campus: do's and don'ts. 101-104 - Shannon Agee Curcio, Judi Anderson:

Navigating the streams of online training: discovering new pathways to information distribution. 105-108
Tuesday, 8: 30 am
- Jace Laakso, Kathy Garramone:

Making the switch to microsoft's live@edu services. 109-112 - Mat Felthousen:

Reduce costs by reducing power: navigating the conflict between administering computers and being 'green'. 113-120 - Ashirul Mubin, Zuqun Luo:

Low overhead high yield integrated surveys. 121-126 - Christine L. Vucinich:

Online training @ duke: technology training - anytime, anywhere. 127-130
Tuesday, 9: 30 am
- Brandon Bentley, Bill Barthelmy:

So you want to run a film festival? 131-134 - Gary K. W. Wong

, Winn W. Y. Chow
, Kirk H. M. Wong, Sam K. K. Chow, Justin C. H. Lam, Ho-Yin Cheung:
Needs assessment and design of course management system (CMS) using open and community source frameworks in post-secondary institutions. 135-142 - David Christopher Dean:

Discovering unknown capabilities of labstats. 143-148 - Paul Belvin:

Converting student technology handbook into an electronic format. 149-152
Tuesday, 10: 30 am
- Michael H. Cooper:

Charting a course for software licensing and distribution. 153-156 - Elizabeth A. Evans, Laura Christopherson

, Brian Sturm, Emily King, Chad Haefele:
Alternate reality games: a realistic approach to gaming on campus? 157-164 - Reba-Anna Lee, JoAnn DePue:

Using baldrige method frameworks, excellence in higher education standards, and the sakai CLE for the self assessment process. 165-170 - James Denk, Nikolas Varrone:

Implementing a new PC setup policy --or- how I learned to stop worrying and give up symantec ghost. 171-174 - Kelly Wainwright, Miranda Carney-Morris, Elizabeth Young:

All hands on deck: a new approach to staff development. 175-180
Tuesday, 2: 30 pm
- Atsushi Nunome

, Hiroaki Hirata
, Masayuki Fukuzawa, Kiyoshi Shibayama:
Development of an e-learning back-end system for code assessment in elementary programming practice. 181-186 - Kathy Lyons, Phil Reiter:

Building important relationships. 187-192 - Randall K. Kouns:

It's 2 a.m. do you know where your computers are?: earlham college and schooldude.com 18 months later. 193-194
Tuesday, 3: 30 pm
- Larry French, Amy Haston:

Evolution of a large scale lecture capture deployment. 199-204 - Lisa C. Barnett, Darin Phelps:

Supporting digital exams: riding class V rapids through exam policy, tech policy, and exam support. 205-208 - Judi A. Anderson:

Steering a course to new adventures --- SCAD Hong Kong. 209-212 - Gail Farally-Semerad:

Telling is not training: navigating the unpredictable waters of professional development. 213-216
Wednesday, 8: 30 am
- Johanna S. Brams:

Diving into a virtual sea: exploring the philosophy behind and implementation of an academic second life model. 217-222 - Stacey E. Kimmel-Smith, Stephen Sakasitz:

It's not easy being green: students and "the problem with printing". 223-228 - Takashi Yamanoue, Koichi Shimozono, Kentaro Oda:

Comparing a video projector and an inter-PC screen broadcasting system in a computer laboratory. 229-234 - Brent James Voyer, Clayton Walter Crane:

Using new media to improve self-help for clients and staff. 235-240
Wednesday, 9: 30 am
- Michelle Osterholm, Chris Siems, Ethel Vaught:

All in the family: creating a family of IT sites. 241-246 - Karen J. McRitchie:

Managing from the middle: a gift and a curse! 247-250 - Hideo Masuda

, Kazuyoshi Murata, Yu Shibuya, Koichiro Wakasugi, Yasuaki Kuroe:
KIT's campus computer system by virtual machine technology and integrated identity service. 251-256 - Kathryn Fletcher:

Diary of a trainer: learning to create online learning experiences. 257-264 - Charles M. Kiriakou:

Lessons from a major IT downsizing effort. 265-266
Posters
- Cindy Dooling:

Creating collaboration and training opportunities for IT staff. 269-272 - Austin Whisnant, M. Jean Childress:

Empowering students to create work schedules that work. 273-276 - Lisa Steed, Michelle Toon, Karla Nelson:

Keeping the pirates at bay-lor: waves of blackberry, sailing through mac support, and navigating the filemaker seas. 277-280 - Tony Palomino:

Reliable management of dual-boot labs using radmind. 281-284 - Amy R. Plott:

Web 2.0 in blackboard learn: mind the template. 285-286

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