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45th SIGUCCS 2017: Seattle, WA, USA
- Cate Lyon, Kristen Dietiker, Chris Wiesemann:

Proceedings of the 2017 ACM Annual Conference on SIGUCCS, Seattle, WA, USA, October 1-4, 2017. ACM 2017, ISBN 978-1-4503-4919-2
Paper Session - Monday, 11: 00am
- John Anderson, Adrian Peterson, Robert Bishop:

Creating, Implementing, and Maintaining Successful Classroom Design. 1-5 - Timothy Palumbo:

The Power of PowerShell: Examples of how PowerShell Scripts can Supplement a Patch Management System to Solve Unusual Problems. 7-14 - Deyu Hu:

Building an In-house Leadership and Management Development Program. 15-18
Paper Session - Monday, 1: 15pm
- Ajayi Ekuase-Anwansedo

, Jose Noguera, Brandon Dumas:
Transitioning from Blackboard to Moodle amidst Natural Disaster: Faculty and Students Perceptions. 19-22 - Jeremiah Ray

, Crague Cook:
Trying it Out with College Library: The Role of Beta-testing and the Pilot Process in Establishing Successful Services. 23-29
Paper Session - Monday, 2: 30pm
- Eric Dover, Deborah Whitten:

The Help Center of the New American University, it's IT and Beyond. 31-35 - Salvatore Sorce

, Vito Gentile
, Cristina Enea, Antonio Gentile, Alessio Malizia, Fabrizio Milazzo
:
A Touchless Gestural System for Extended Information Access Within a Campus. 37-43 - Ray Laura Henry:

Maintaining Effective Collaboration: Supporting a Shared Library System Across 39 Academic Institutions. 45-50 - Adam Buchwald, Kelly Wainwright:

A Leadership Framework. 51-55
Paper Session - Monday, 4: 00pm
- Kenneth Drake-Sargent, Michael Hyde, Dustin Jones, Brandon Bybee:

Taking the Guesswork Out of Lab Management. 57-60 - Austun Ables:

Augmented and Virtual Reality: Discovering Their Uses in Natural Science Classrooms and Beyond. 61-65
Paper Session - Tuesday, 9: 00am
- Jeremy Fischer

, David Y. Hancock, John Michael Lowe, George W. Turner, Winona Snapp-Childs
, Craig A. Stewart:
Jetstream: A Cloud System Enabling Learning in Higher Education Communities. 67-72 - Muhammed Naazer Ashraf:

Scratching the Surface of Windows Server 2016 and System Center Configuration Manager Current Branch. 73-79 - Kelly Wainwright, Steve McCurry:

The Student Levels Project. 81-84
Paper Session - Tuesday, 1: 15pm
- William Stirling, Terrie Schrudder:

Leveraging the 24x7 Operations Center to Extend Help Desk Service Hours. 85-88 - Robert H. Guissanie Jr.:

You Know You Want to Read This: Communicating Effectively in Tech Support. 89-93 - Vicki L. Smith:

Beyond Geek Speak: Dedicated Communications Expert is Critical to a Successful Campus IT Shop. 95-99 - Elizabeth Rugg:

Intentional Transparency: How to Develop One Service Catalog for All IT Services. 101-104
Paper Session - Tuesday, 2: 30pm
- Naomi Fujimura

, Satoshi Hashikura:
New Educational ICT Environment with Cloud in Kyushu University. 105-108 - Yoshiaki Kasahara

, Takao Shimayoshi
, Masahiro Obana, Naomi Fujimura
:
Our Experience with Introducing Microsoft Office 365 in Kyushu University. 109-112 - Angel C. Williams:

Calling Up IT Prospects. 113-114 - Kazuhiro Mishima, Takeshi Sakurada, Yoshikazu Kawamura, Yoichi Hagiwara:

First Year's Efforts and Operational Results of BYOD Action in TUAT with New Style Virtual Computer Classroom. 115-118 - Brian Yulke:

Conquering Student Printing. 119-121 - Marius Politze

, Thomas Eifert:
From eLearning to eScience: Building a Service Oriented Architecture to Support Research. 123-125 - Eric Handler:

Games: Facilitating Communications Training (and Fun). 127-128 - Tomohito Wada, Izumi Fuse, Shigeto Okabe, Tatsumi Takeo, Hiroshi Ueda

, Tetsutaro Uehara
, Michio Nakanishi, Takahiro Tagawa, Ikuya Murata:
Producing Video Clips for Information Ethics and Security in Higher Education. 129-131
Paper Session - Tuesday, 4: 00pm
- Masayuki Mori, Hideo Masuda

, Takayuki Nagai:
Management of Carrying PC Terminals and Initialization of User Directory by Shifts for Students. 133-137 - Casey Babcock:

Developing a Help Desk Board Game. 139-144
Paper Session - Wednesday, 9: 00am
- Beth Rugg, Brandon DeLeeuw:

Increasing Security by Focusing on Endpoints. 145-148 - Phedra Henninger:

Ready, Set, GOOGLE! 149-156 - Amanda Johnson, Brennan Atchison:

Understaffed?: A Case Study in Empowering a User Community to Get a Large Project Done. 157-161 - Ella Tschopik:

Giving More Effective Feedback. 163-164
Paper Session - Wednesday, 10: 30am
- Kendra Strode:

Fostering Independence: Project Work for Student Technicians. 165-171 - Takashi Yamanoue

:
Monitoring Servers, With a Little Help from my Bots. 173-180
Paper Session - Wednesday, 1: 15pm
- Sean Griffin, Alex Davis:

Is Imaging Down?: Developing and Supporting a Large Scale Laptop Checkout Program. 181-185 - Juliana Perry, Melissa Cresswell:

Client Driven Change Management. 187-190 - Casey Davis:

What's Your Story? 191-194
Paper Session - Wednesday, 2: 30pm
- Robert G. Fricke:

Connecting Students to Life Beyond the Campus Walls: How I Developed a Training Program to Prepare Students for Life in the. 195-201 - Muhammed Naazer Ashraf:

Delivering Tomorrow's Workspace: Reimagining Application and Desktop Delivery Strategies. 203-208

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