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ORCIDSIGUCCS 2018: Orlando, FL, USA
- Miranda Carney-Morris, Julio G. Appling, Alexa J. Spigelmyer:
Proceedings of the 2018 ACM SIGUCCS Annual Conference, SIGUCCS 2018, Orlando, FL, USA, October 7-10, 2018. ACM 2018, ISBN 978-1-4503-5582-7
Keynote Address
- Jeffrey Selingo:
2028: The Decade Ahead for Higher Education. 1 - Geraldine Fitzpatrick:
A Short History of Human Computer Interaction: A People-Centred Perspective. 3
Paper Session
- Nick Pistentis:
To Fee, or Not To Fee: Asking The Right Questions About Student Technology Fees. 5-10 - Edward Morreale:
Taking Down Goliath: How Numerous Workflow Optimizations Can Help Small Teams Tackle Big Tasks. 11-14 - Masaru Okumura:
How to Ignite a Rocket Heading for the System Update?: Workshop for Training Human Resources Toward Updating the Campus Information System. 15-20 - Jessica Stockett:
Dr. InfoSec: How to Teach Your Community to Stop Worrying and Love 2-Factor Authentication. 21-23 - Bernd Decker, Marius Politze
, Sarah Grzemski:
From a SharePoint-Based E-Learning System to Moodle. 25-30 - Jason Pelletier:
One Little Spark: Putting the Service back in to Service Desk. 31-34 - Takashi Yamanoue:
A Botnet Detecting Infrastructure Using a Beneficial Botnet. 35-42 - Hiroki Kashiwazaki:
Personal Information Leak in a University, and Its Cleanup. 43-50 - Casey Davis:
Collaborating with Digital Natives on Digital Citizenship. 51-54 - Julio G. Appling, Miranda Carney-Morris, Elizabeth Young:
What Cats Can Teach Us About Excellent Customer Service. 55-59
Paper Session (Lightning Talks)
- Katelin A. Moul:
Make Professional Time for Yourself. 61-62 - Shawn Lee:
Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction. 63-64
Paper Session
- Winnie Ling Luper, William Olson:
Investing in Your Training Portfolio: Diversifying Training Methods. 65-68 - Byron D. Reed:
Active Learning Success by Partnering Across the Institution. 69-75 - Jake Smithwick, Justin Dodd:
Developing an Effective Scope of Work (SOW). 77-80 - Jason S. Glenn, Kenneth L. Rose:
Small Carrots, No Sticks: Engaging Campus Business Partners in the Design and Deployment of New Enterprise Services in a Decentralized Campus Environment. 81-85 - Andrew Januszak, Cristina Koorie:
Designing and Deploying a Virtual IT Services Orientation for First-Year Undergraduate Students in Moodle. 87-89 - Sarah Grzemski, Bernd Decker:
Challenges of the Change of Decentralized Support Structures in Combination with Digitization Processes in the Student Life Cycle. RWTHonline the New Campus Management System of RWTH Aachen University. 91-97
Paper Session (Posters)
- Beth Lynn Nolen:
The Great Migration: How IT Training Moved From Live Workshops to Asynchronous Online Courses. 99-102 - Yoshiaki Kasahara, Takao Shimayoshi, Eisuke Ito, Naomi Fujimura:
The Past, Current, and Future of our Email Services in Kyushu University. 103-106 - Kazuhiro Mishima, Takeshi Sakurada, Yoichi Hagiwara, Takahiko Tsujisawa:
Secure Campus Network System with Automatic Isolation of High Security Risk Device. 107-110 - John Anderson, Robert Bishop:
An ITSM For A New Era: Leaving A Self-Supported Internal Legacy System For A Brighter Future In The Cloud(s). 111-113 - Ryan Swan:
The Evolution of an IT Service Desk. 115-117 - Shannon Pretko:
Customer Service Soft Skills for Student Employees. 119-122 - Lisa Brown:
Making a Smart Decision. 123-126 - Masayuki Mori, Hideo Masuda, Takayuki Nagai:
Network Boot System with Cache Boost Mechanism vs Full Cache for Laboratory PCs. 127-129 - Tsuyoshi Akiyama, Hideo Masuda, Hiromi Yamaoka:
Experience of our Video Conference System mixing with WebEx and Polycom STB. 131-134 - Kathryn Fletcher:
ITS Advanced Support Team: Swiss Army Knife or Ticket Dumpster? 135-138 - Miranda Carney-Morris:
DIY Tech + Engaged Student Workers = Low Cost Proof of Concept. 139-141 - Lindsey Stewart:
Be a SAM Superhero: Save Money and Reduce Risk at Your School. 143-145
Paper Session
- Stephen G. Lewis, Timothy Palumbo:
BitLocker Full-Disk Encryption: Four Years Later. 147-150 - Rebekah Cowin:
Found in Translation: Lean Lessons from Manufacturing and Healthcare. 151-153 - R. Kevin Chapman, Eric Handler:
Trading Places: An Exchange Of (Human) Resources. 155-163 - Ajayi Ekuase-Anwansedo, Susannah F. Craig, Jose Noguera:
How to Survive a Learning Management System (LMS) Implementation?: A Stakeholder Analysis Approach. 165-168 - Paul Belvin:
Revitalizing Student Worker Training: Using Office 365 to Train and Manage Your Student Workforce. 169-172 - Matthew House:
A Career in Organized Anarchy: Building Interpersonal Relationships in Higher Education. 173-181 - Melissa Doernte:
Evolution of a Tech Desk: Providing better Services thru Upgraded Applications. 183-185 - Thomas R. Wilk:
The "I" in Team: How Developing Individual Strength, Builds a Great Team. 187-192
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