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Annals of Operations Research, Volume 113

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Volume 113, Numbers 1-4, July 2002

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Jesus R. Artalejo:
Preface. 13-14
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Refael Hassin, Moshe Haviv:
Nash Equilibrium and Subgame Perfection in Observable Queues. 15-26
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Toshikazu Kimura:
Diffusion Approximations for Queues with Markovian Bases. 27-40
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Ger Koole, Avishai Mandelbaum:
Queueing Models of Call Centers: An Introduction. 41-59
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B. Krishna Kumar, A. Vijayakumar, D. Arivudainambi:
An M/G/1 Retrial Queueing System with Two-Phase Service and Preemptive Resume. 61-79
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Fumiaki Machihara, Yuichi Aono:
A Regularly Preemptive Model and its Approximations. 81-100
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  - journals/anor/Nunez-Queija02
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Rudesindo Núñez-Queija:
Queues with Equally Heavy Sojourn Time and Service Requirement Distributions. 101-117
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David Perry, Wolfgang Stadje, Shelemyahu Zacks:
Boundary Crossing for the Difference of Two Ordinary or Compound Poisson Processes. 119-132
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Henk C. Tijms, D. J. van Vuuren:
Markov Processes on a Semi-Infinite Strip and the Geometric Tail Algorithm. 133-140
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Gurami Tsitsiashvili, M. A. Osipova, N. V. Koliev, Dieter Baum:
A Product Theorem for Markov Chains with Application to PF-Queueing Networks. 141-154
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Robert D. van der Mei:
Waiting-Time Distributions in Polling Systems with Simultaneous Batch Arrivals. 155-173
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Nico M. van Dijk, Erik van der Sluis:
Simple Product-Form Bounds for Queueing Networks with Finite Clusters. 175-195

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