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International Journal of Services and Standards, Volume 9

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Volume 9, Number 1, 2014

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  - journals/ijss/ChakrabortyK14
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  - https://dblp.org/rec/journals/ijss/ChakrabortyK14
Subhajit Chakraborty, Hale Kaynak:
Role of service characteristics in determining the degree of customer involvement: a typology. 3-18
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  - journals/ijss/ShengS14
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Xiaojing Sheng, Penny M. Simpson:
Effects of perceived privacy protection: does reading privacy notices matter? 19-36
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  - journals/ijss/Migdadi14
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Yazan Khalid Abed-Allah Migdadi:
The impact of banking sector reform in developing economies on banking transactions security and quality: the case of Jordan. 37-50
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  - journals/ijss/ScottG14
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Rebecca A. Scott, Benjamin T. George:
Evaluating healthcare process improvement for patient callbacks. 51-66
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  - journals/ijss/Hossain14
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Muhammad Muazzem Hossain:
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service. 67-83

Volume 9, Numbers 2/3/4, 2014

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Gwendolyn Pennywell, Alan Chow, Victoria Javine:
A comparison of energy stock return models using Pitman closeness criterion. 87-102
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  - journals/ijss/Bai14
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Shuming Bai:
The dynamic relations in the US crude oil market. 103-115
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  - journals/ijss/Harouaka14
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Abdallah Harouaka:
What is unconventional oil and how does it impact oil resources evaluation and ultimately oil prices? 116-129
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  - journals/ijss/Ding14
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Ning Ding:
Cross-network externality analysis of the price structure on the credit card market in China. 130-145
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  - journals/ijss/LinZZ14
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Ping Lin, Sanjian Bill Zhang, Gaiyan Zhang:
Exploring risk containment among Big 4 firms through credit derivatives. 146-174

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