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ORCIDInternational Journal of Services Technology and Management (IJSTM), Volume 12
Volume 12, Number 1, 2009
- Vinay V. Panicker
, Kannan Govindan, P. Sasikumar:
Conceptual study on 3PL/4PL/ new trends for service industry. 3-22 - Srikanta Routroy:
Selection of Third Party Logistics Provider in supply chain. 23-34 - Mohamed Rafik N. Qureshi, Pradeep Kumar, Dinesh Kumar:
Selection of 3PL service providers: a combined approach of AHP and Graph theory. 35-60 - Kannan Govindan, Palaniappan Murugesan, A. Noorul Haq:
3PRLP's selection using an integrated analytic hierarchy process and linear programming. 61-80 - J. Karthick Jayaram, K. Sankaranarayanasamy:
Influence of 3PL in tolerance synthesis of an assembly: a successive case study. 81-87 - Michael D. J. Clements, Mark M. J. Wilson:
Aligning 3PL service bundles with relational integration: a conceptual model. 88-105 - P. Sasikumar, Kannan Govindan, A. Noorul Haq:
A heuristic based approach to vehicle routing model for Third Party Reverse Logistics provider. 106-125
Volume 12, Number 2, 2009
- Hao Zhou, Lirong R. Long, Yuqing Q. Wang:
What is the most important predictor of employees' turnover intention in Chinese call centre: job satisfaction, organisational commitment or career commitment? 129-145 - Jing-Hua Li, Lei Xu, Xiu-Lan Wu:
New service development using GAP-based QFD: a mobile telecommunication case. 146-174 - Qinhai Ma, Ruping Liu, Zhengdan Liu:
Customer social norm attribute of services: why does it matter and how do we deal with it? 175-191 - Zhaohua Deng, Yaobin Lu, Bin Wang:
Understanding Chinese enterprises' adoption of enterprise short message services: combining IDT and TTF. 192-215 - Huayu Shen, Jia Wei, Lingjie Zheng:
An empirical study on the influential factors of travel agency websites quality based on the users' perception. 216-230 - F. Wu, T. Jia, S. L. Liu, J. Y. Qi:
The analysis of service station allocation in the hospital based on bottleneck model. 231-251
Volume 12, Number 3, 2009
- Paavo Ritala, Pia Hurmelinna-Laukkanen, Kirsimarja Blomqvist:
Tug of war in innovation - coopetitive service development. 255-272 - Christiane Hipp, Ricarda B. Bouncken:
Intellectual property protection in collaborative innovation activities within services. 273-296 - Angela Gonzalez-Moreno, Francisco Jose Saez-Martinez:
Performance impact of corporate entrepreneurship in the service sector: a contingency approach. 297-316 - Florian Skiba, Cornelius Herstatt:
Users as sources for radical service innovations: opportunities from collaboration with service lead users. 317-337 - Carsten Schultz:
Collaboration with users of innovative healthcare services - the role of service familiarity. 338-355
Volume 12, Number 4, 2009
- Erwin A. van der Laan, Marisa P. de Brito, Paul C. van Fenema, S. C. Vermaesen:
Managing information cycles for intra-organisational coordination of humanitarian logistics. 362-390 - Alexander Blecken, Bernd Hellingrath, Wilhelm Dangelmaier, Sabine F. Schulz:
A humanitarian supply chain process reference model. 391-413 - Ruth Banomyong, Anthony Beresford, Stephen Pettit:
Logistics relief response model: the case of Thailand's tsunami affected area. 414-429 - David Taylor, Stephen Pettit:
A consideration of the relevance of lean supply chain concepts for humanitarian aid provision. 430-444
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