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ORCIDInternational Journal of Services Technology and Management (IJSTM), Volume 9
Volume 9, Number 1, 2008
- Chandandeep Singh Grewal, Kuldeep Kumar Sareen, Sumit Gill:
A multicriteria logistics-outsourcing decision making using the analytic hierarchy process. 1-13 - Chandra Sen Mazumdar
, N. R. Srinivasa Raghavan:
Server-switching policy for call routing in a multiskill inbound call centre. 14-32 - Emanuel Melachrinoudis, Hokey Min:
The hybrid queuing and bi-objective integer programming model for scheduling frontline employees in a retail organisation. 33-50 - Hokey Min, Chang Seong Ko, Hyun-Jeung Ko:
Managing product returns in customer-centric e-tail environments. 51-70 - Hokey Min, Vincent Yu:
Reengineering call centre operations using simulation. 71-78 - Abdulkader A. Murad:
Creating a GIS application for defining retail catchment area at Jeddah City. 79-92
Volume 9, Number 2, 2008
- Chris Diamond:
Telework management and work practices: the case of an Australian telecentre. 93-102 - Gaurav K. Agrawal, Daniel Berg:
Role and impact of 'technology' in the service development process: a research study. 103-121 - Youlong Zhuang, Charles Franz:
Types of electronic commerce adoption in banks: an exploratory study. 122-137 - Heidi Wiig Aslesen, Arne Isaksen, Lasse Sigbjorn Stambol:
Knowledge-Intensive Business Service as innovation agent through client interaction and labour mobility. 138-153 - Christiane Hipp:
Service peculiarities and the specific role of technology in service innovation management. 154-173 - Sukhvir Singh Panesar, Tore Markeset, Rajesh Kumar:
Industrial service innovation growth and barriers. 174-193
Volume 9, Number 3/4, 2008
- Jorge Gallego, Luis Rubalcaba:
Shaping R&D and services innovation in Europe. 199-217 - Jon Sundbo:
Customer-based innovation of knowledge e-services: the importance of after-innovation. 218-233 - Lars Fuglsang:
Capturing the benefits of open innovation in public innovation: a case study. 234-248 - John R. Bryson, Peter W. Daniels:
Skills, expertise and innovation in the developing knowledge economy: the case of business and professional services. 249-267 - Seliina Päällysaho, Jari Kuusisto:
Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK. 268-284 - Faridah Djellal, Faïz Gallouj:
A model for analysing the innovation dynamic in services: the case of 'assembled' services. 285-304 - Camal Gallouj:
Innovation in large-scale retailing: towards a revisited approach to its organising principles and trajectories. 305-319 - Marc Opitz:
When innovating services, are 12 Ps enough? Towards a design oriented framework. 320-333 - Pim den Hertog, Luis Rubalcaba, Jeroen Segers:
Is there a rationale for services R&D and innovation policies? 334-354
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