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Journal of Service Science Research, Volume 3

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Volume 3, Number 1, June 2011

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Robin G. Qiu, Zhengpeng Wu, Yan Yu:
A tractable approximation approach to improving hotel service quality. 1-20
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Caroline Bramklev, Patrik Ström:
A conceptualization of the product/service interface: Case of the packaging industry in Japan. 21-48
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Mari Anjeli Lubrica, Muriati Mukhtar, Salha Abdullah:
The EEE encounter model: Applying the service dominant logic to B2B e-marketplaces. 49-69
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Anupam Krishna, G. S. Dangayach, Rakesh Jain:
Service recovery: Literature review and research issues. 71-121

Volume 3, Number 2, December 2011

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Jacob V. Simons, Gerard J. Burke, Gregory R. Russell:
A cost-based model for customer batching in mass service operations. 123-151
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Vishal Mishra:
The influence of e-business alliance network on E-business firm's performance: An exploratory study. 153-184
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B. Elango, James R. Jones:
Drivers of insurance demand in emerging markets. 185-204

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