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BibTeX records: Hernan E. Villanueva A.
@inproceedings{DBLP:conf/icebe/AFM17, author = {Hernan E. Villanueva A. and Alireza Faed and Miguel A. Truffa M.}, editor = {Omar Hussain and Lihong Jiang and Xiang Fei and Ci{-}Wei Lan and Kuo{-}Ming Chao}, title = {Knowledge Model to Manage Customer Satisfaction Based on Claims}, booktitle = {14th {IEEE} International Conference on e-Business Engineering, {ICEBE} 2017, Shanghai, China, November 4-6, 2017}, pages = {195--200}, publisher = {{IEEE} Computer Society}, year = {2017}, url = {https://doi.org/10.1109/ICEBE.2017.38}, doi = {10.1109/ICEBE.2017.38}, timestamp = {Fri, 24 Mar 2023 00:00:00 +0100}, biburl = {https://dblp.org/rec/conf/icebe/AFM17.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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