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Mor Armony
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Publications
- 2021
- [j21]Yuqian Xu, Mor Armony, Anindya Ghose:
The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation. Manag. Sci. 67(12): 7344-7361 (2021) - 2019
- [j19]Mor Armony, Rami Atar, Harsha Honnappa:
Asymptotically Optimal Appointment Schedules. Math. Oper. Res. 44(4): 1345-1380 (2019) - 2017
- [j18]Rouba Ibrahim, Mor Armony, Achal Bassamboo:
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems. Manag. Sci. 63(6): 1762-1780 (2017) - 2013
- [j15]Amy R. Ward, Mor Armony:
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers. Oper. Res. 61(1): 228-243 (2013) - 2011
- [j14]Mor Armony, Avishai Mandelbaum:
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Oper. Res. 59(1): 50-65 (2011) - 2010
- [j13]Mor Armony, Amy R. Ward:
Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems. Oper. Res. 58(3): 624-637 (2010) - [j12]Mor Armony, Itai Gurvich:
When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance. Manuf. Serv. Oper. Manag. 12(3): 470-488 (2010) - 2009
- [j11]Mor Armony, Nahum Shimkin, Ward Whitt:
The Impact of Delay Announcements in Many-Server Queues with Abandonment. Oper. Res. 57(1): 66-81 (2009) - [j10]Itay Gurvich, Mor Armony, Constantinos Maglaras:
Cross-Selling in a Call Center with a Heterogeneous Customer Population. Oper. Res. 57(2): 299-313 (2009) - [j9]Mor Armony, Erica L. Plambeck, Sridhar Seshadri:
Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). Manuf. Serv. Oper. Manag. 11(1): 19-32 (2009) - 2008
- [j8]Itay Gurvich, Mor Armony, Avishai Mandelbaum:
Service-Level Differentiation in Call Centers with Fully Flexible Servers. Manag. Sci. 54(2): 279-294 (2008) - 2005
- [j7]Mor Armony, Erica L. Plambeck:
The Impact of Duplicate Orders on Demand Estimation and Capacity Investment. Manag. Sci. 51(10): 1505-1518 (2005) - 2004
- [j5]Mor Armony, Constantinos Maglaras:
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design. Oper. Res. 52(2): 271-292 (2004) - [j4]Mor Armony, Constantinos Maglaras:
Contact Centers with a Call-Back Option and Real-Time Delay Information. Oper. Res. 52(4): 527-545 (2004)
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