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Stephen K. Kwan
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Journal Articles
- 2014
- [j5]Vittorio Cesarotti, Alessio Giuiusa, Stephen K. Kwan, Vito Introna, Jim Spohrer:
Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon. Int. J. Serv. Sci. Manag. Eng. Technol. 5(1): 14-44 (2014) - 2009
- [j4]Jim Spohrer, Stephen K. Kwan:
Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References. Int. J. Inf. Syst. Serv. Sect. 1(3): 1-31 (2009) - 1996
- [j3]Stephen K. Kwan, Doron Rotem:
Analysis of Tradeoff Between Data Accuracy and Performance of Databases. Inf. Syst. 21(8): 653-672 (1996) - 1989
- [j2]Stephen K. Kwan, Kathleen Foley Curley:
Corporate MIS/DP and User Computing: The Emergence of a New Partnership. Data Base 20(2): 31-37 (1989) - 1984
- [j1]Eileen M. Trauth, Stephen K. Kwan, Susanna Barber:
Channel Selection and Effective Communication for Managerial Decision Making. ACM Trans. Inf. Syst. 2(2): 123-140 (1984)
Conference and Workshop Papers
- 2021
- [c6]Wojciech Cellary, Louis E. Freund, Stephen K. Kwan, Christine Leitner, Jim Spohrer:
The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation. AHFE (8) 2021: 3-17 - [c5]Stephen K. Kwan, Jim Spohrer:
Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence. AHFE (8) 2021: 67-76 - 2018
- [c4]Reinhard Weissinger, Stephen K. Kwan:
Service Science Research and Service Standards Development. IESS 2018: 330-343 - 2015
- [c3]Stephen K. Kwan, Yutaka Yamauchi:
A Creed for Service Designers. ICServ 2015: 39-44 - 2006
- [c2]Stephen K. Kwan, Shailaja Venkatsubramanyan:
An Economic Model for Comparing Search Services. HICSS 2006 - 1992
- [c1]Stephen K. Kwan, Doron Rotem:
Analysis of Tradeoff between Data Accuracy and Performance of Databases. SSDBM 1992: 221-238
Parts in Books or Collections
- 2011
- [p2]Stephen K. Kwan, Soe-Tsyr Yuan:
Customer-Driven Value Co-creation in Service Networks. The Science of Service Systems 2011: 189-206 - 1996
- [p1]Stephen K. Kwan, Frank Olken, Doron Rotem:
Uncertain, Incomplete, and Inconsistent Data in Scientific and Statistical Databases. Uncertainty Management in Information Systems 1996: 127-154
Editorship
- 2017
- [e1]Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka:
Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. Springer 2017, ISBN 978-4-431-56072-2 [contents]
Coauthor Index
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