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Books and Theses
- 2015
[b1]Mathilde Excoffier:
Chance-Constrained Programming Approaches for Staffing and Shift-Scheduling Problems with Uncertain Forecasts : application to Call Centers. (Approches de programmation en contraintes en probabilité pour les problèmes de dimensionnement et planification avec incertitude de la demande : application aux centres d'appels). University of Paris-Sud, Orsay, France, 2015
Journal Articles
- 2016
- [j1]Mathilde Excoffier, Céline Gicquel, Oualid Jouini:
A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts. Comput. Ind. Eng. 96: 16-30 (2016)
Conference and Workshop Papers
- 2015
- [c4]Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser:
Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts. ICORES (Selected Papers) 2015: 3-20 - [c3]Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser:
Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach. ICORES 2015: 5-13 - 2014
- [c2]Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser:
A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. ICORES 2014: 80-88 - [c1]Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser:
Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts. ICORES (Selected Papers) 2014: 140-156
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