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Huai-Tzu Cheng

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2020 – today

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2023
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Huai-Tzu Cheng, Yang Pan, Rudy Hirschheim:
The Value of Social Media Customer Support During the Pandemic. HICSS 2023: 3577-3586
2021
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Huai-Tzu Cheng, Yang Pan:
I'm Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives. HICSS 2021: 1-10

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