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Zahra Sarmast

Zahra Sarmast Hasan Kiadeh

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2024
[j2]
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  - journals/infor/KiadehSOS24
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Zahra Sarmast Hasan Kiadeh, Sajjad Shokouhyar, Arash Omarzadeh, Sina Shokoohyar:
Warranty operation enhancement through social media knowledge: a deep-learning methods. INFOR Inf. Syst. Oper. Res. 62(2): 273-311 (2024)
2023
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Zahra Sarmast, Sajjad Shokouhyar, Seyed Hamed GhanadPour, Sina Shokoohyar:
Unravelling the potential of social media data analysis to improve the warranty service operation. Ind. Manag. Data Syst. 123(5): 1281-1309 (2023)

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