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Michael Nerb
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2000 – 2009
- 2001
- [b1]Michael Nerb:
Customer-Service-Management als Basis für interorganisationales Dienstmanagement. Technical University Munich, Germany, 2001, pp. 1-254 - [c4]Markus Garschhammer, Rainer Hauck, Heinz-Gerd Hegering, Bernhard Kempter, Igor Radisic, Harald Rölle, Holger Schmidt, Michael Langer, Michael Nerb:
Towards generic Service Management Concepts - A Service Model Based Approach. Integrated Network Management 2001: 719-732 - 2000
- [j1]Michael Langer, Stefan Loidl, Michael Nerb:
Customer Network Management im B-WiN. Prax. Inf.verarb. Kommun. 23(4): 199-205 (2000) - [c3]Michael Langer, Michael Nerb:
Customer Service Management: An Information Model for Communication Services. USM 2000: 244-257
1990 – 1999
- 1999
- [c2]Michael Langer, Michael Nerb:
An ODP enterprise specification of customer service management for connectivity services. EDOC 1999: 94-103 - [c1]Michael Langer, Stefan Loidl, Michael Nerb:
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. ISCC 1999: 149-155
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