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Veselin Panshef

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2000 – 2009

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2009
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Veselin Panshef, Edgar Dorsam, Tomohiko Sakao, Herbert Birkhofer:
Value-chain-oriented service development by means of a 'two-channel service model'. Int. J. Serv. Technol. Manag. 11(1): 4-23 (2009)

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