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Monika Gupta 0002

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affiliation: IBM Research, New Delhi, India
affiliation (former): IIIT Delhi, India

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Journal Articles

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2018
[j3]
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Monika Gupta, Allahbaksh M. Asadullah, Srinivas Padmanabhuni, Alexander Serebrenik:
Reducing user input requests to improve IT support ticket resolution process. Empir. Softw. Eng. 23(3): 1664-1703 (2018)
2017
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Pankaj Dhoolia, Pallavi Chugh, Pierre Costa, Neelamadhav Gantayat, Monika Gupta, Nanda Kambhatla, Rajesh Kumar, Senthil Mani, Pulak Mitra, Cathy Rogerson, Mayur Saxena:
A cognitive system for business and technical support: A case study. IBM J. Res. Dev. 61(1): 7:74-7:85 (2017)
2015
[j1]
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Monika Gupta:
ICSE 2015 SIGSOFT CAPS Report. ACM SIGSOFT Softw. Eng. Notes 40(4): 31 (2015)

Conference and Workshop Papers

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2022
[c21]
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Samanta Dey, Venkatesh Vinayakarao, Monika Gupta, Sampath Dechu:
Evaluating Commit Message Generation: To BLEU Or Not To BLEU? ICSE (NIER) 2022: 31-35
2020
[c20]
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Prerna Agarwal, Daivik Swarup, Sushruth Prasannakumar, Sampath Dechu, Monika Gupta:
Unsupervised Contextual State Representation for Improved Business Process Models. Business Process Management Workshops 2020: 142-154
[c19]
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Monika Gupta, Prerna Agarwal, Tarun Tater, Sampath Dechu, Alexander Serebrenik:
Analyzing Comments in Ticket Resolution to Capture Underlying Process Interactions. Business Process Management Workshops 2020: 219-231
2019
[c18]
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Tanmayee Narendra, Prerna Agarwal, Monika Gupta, Sampath Dechu:
Counterfactual Reasoning for Process Optimization Using Structural Causal Models. BPM Forum 2019: 91-106
2018
[c17]
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Senthil Mani, Neelamadhav Gantayat, Rahul Aralikatte, Monika Gupta, Sampath Dechu, Anush Sankaran, Shreya Khare, Barry Mitchell, Hemamalini Subramanian, Hema Venkatarangan:
Hi, How Can I Help You?: Automating Enterprise IT Support Help Desks. AAAI 2018: 7688-7695
[c16]
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Senthil Mani, Neelamadhav Gantayat, Rahul Aralikatte, Monika Gupta, Sampath Dechu, Anush Sankaran, Shreya Khare, Barry Mitchell, Hemamalini Subramanian, Hema Venkatarangan:
Agent Assist: Automating Enterprise IT Support Help Desks. AAAI 2018: 8210-8211
[c15]
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Monika Gupta, Atri Mandal, Gargi Dasgupta, Alexander Serebrenik:
Runtime Monitoring in Continuous Deployment by Differencing Execution Behavior Model. ICSOC 2018: 812-827
2017
[c14]
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Monika Gupta:
Improving Software Maintenance Using Process Mining and Predictive Analytics. ICSME 2017: 681-686
[c13]
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Monika Gupta, Neelamadhav Gantayat, Renuka Sindhgatta:
Intelligent Math Tutor: Problem-Based Approach to Create Cognizance. L@S 2017: 241-244
2015
[c12]
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Nishant Sinha, Rezwana Karim, Monika Gupta:
Simplifying Web Programming. ISEC 2015: 80-89
[c11]
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Monika Gupta, Ashish Sureka, Srinivas Padmanabhuni, Allahbaksh M. Asadullah:
Identifying Software Process Management Challenges: Survey of Practitioners in a Large Global IT Company. MSR 2015: 346-356
2014
[c10]
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Monika Gupta, Ashish Sureka:
Process Cube for Software Defect Resolution. APSEC (1) 2014: 239-246
[c9]
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Monika Gupta:
Nirikshan: process mining software repositories to identify inefficiencies, imperfections, and enhance existing process capabilities. ICSE Companion 2014: 658-661
[c8]
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Monika Gupta, Ashish Sureka:
Nirikshan: mining bug report history for discovering process maps, inefficiencies and inconsistencies. ISEC 2014: 1:1-1:10
[c7]
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Monika Gupta, Ashish Sureka, Srinivas Padmanabhuni:
Process mining multiple repositories for software defect resolution from control and organizational perspective. MSR 2014: 122-131
2013
[c6]
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Debdoot Mukherjee, Jeanette Blomberg, Rama Akkiraju, Dinesh Raghu, Monika Gupta, Sugata Ghosal, Mu Qiao, Taiga Nakamura:
A Case Based Approach to Serve Information Needs in Knowledge Intensive Processes. ICSOC 2013: 541-549
[c5]
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Vibha Singhal Sinha, Senthil Mani, Monika Gupta:
Exploring activeness of users in QA forums. MSR 2013: 77-80
2012
[c4]
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Vibha Singhal Sinha, Senthil Mani, Monika Gupta:
MINCE: Mining change history of Android project. MSR 2012: 132-135
2011
[c3]
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Monika Gupta, Debdoot Mukherjee, Senthil Mani, Vibha Singhal Sinha, Saurabh Sinha:
Serving Information Needs in Business Process Consulting. BPM 2011: 231-247
[c2]
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Debdoot Mukherjee, Monika Gupta, Vibha Singhal Sinha, Nianjun Zhou:
A Service Model for Development and Test Clouds. ICSOC 2011: 523-531
2010
[c1]
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Mangala Gowri Nanda, Monika Gupta, Saurabh Sinha, Satish Chandra, David Schmidt, Pradeep Balachandran:
Making defect-finding tools work for you. ICSE (2) 2010: 99-108

Informal and Other Publications

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2022
[i3]
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Samanta Dey, Venkatesh Vinayakarao, Monika Gupta, Sampath Dechu:
Evaluating Commit Message Generation: To BLEU Or Not To BLEU? CoRR abs/2204.09533 (2022)
2017
[i2]
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Senthil Mani, Neelamadhav Gantayat, Rahul Aralikatte, Monika Gupta, Sampath Dechu, Anush Sankaran, Shreya Khare, Barry Mitchell, Hemamalini Subramanian, Hema Venkatarangan:
Hi, how can I help you?: Automating enterprise IT support help desks. CoRR abs/1711.02012 (2017)
2013
[i1]
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Ashish Sureka, Monika Gupta, Dipto Sarkar, Vidushi Chaudhary:
A Case-Study on Teaching Undergraduate-Level Software Engineering Course Using Inverted-Classroom, Large-Group, Real-Client and Studio-Based Instruction Model. CoRR abs/1309.0714 (2013)

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