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Alireza Faed
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2010 – 2019
- 2017
- [c13]Hernan E. Villanueva A., Alireza Faed, Miguel A. Truffa M.:
Knowledge Model to Manage Customer Satisfaction Based on Claims. ICEBE 2017: 195-200 - 2016
- [j2]Alireza Faed, Elizabeth Chang
, Morteza Saberi
, Omar Khadeer Hussain
, Ali Azadeh:
Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA). Appl. Soft Comput. 47: 614-630 (2016) - 2014
- [j1]Alireza Faed, Omar Khadeer Hussain
, Elizabeth Chang
:
A methodology to map customer complaints and measure customer satisfaction and loyalty. Serv. Oriented Comput. Appl. 8(1): 33-53 (2014) - 2013
- [c12]Morteza Saberi, Edy Portman, Ali Azadeh, Alireza Faed:
Track J: Fuzzy semantic computing in digital ecosystems. DEST 2013: 1 - 2012
- [c11]Alireza Faed, Omar Khadeer Hussain
, Mehdi Faed, Zahra Saberi:
Linear Modelling and Optimization to Evaluate Customer Satisfaction and Loyalty. ICEBE 2012: 145-150 - 2010
- [c10]Alireza Faed, Pedram Radmand, Alex Talevski:
The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting. 3PGCIC 2010: 140-148 - [c9]Alireza Faed, Afsaneh Ashouri, Mehdi Faed:
The Transition of Sports Marketing from E-CRM to E-SRM. 3PGCIC 2010: 569-573 - [c8]Mehdi Faed, Mohammad Mortazavi, Alireza Faed:
Analysis of digital DSP blocks using GDI technology. CISIM 2010: 90-95 - [c7]Alireza Faed:
A conceptual model for interactivity, complaint and expectation for CRM. CISIM 2010: 314-318 - [c6]Afsaneh Ashouri, Alireza Faed:
The Impact of Multichannel Customer Management on e-CRM. EMS 2010: 183-187 - [c5]Alireza Faed, Afsaneh Ashouri, Chen Wu:
The Impact of Trust and Interactivity on Intensifying Customer Loyalty for CRM. KMIS 2010: 113-120 - [c4]Laleh Kasraian, Alireza Faed:
E-Eagerness Leverages on the Breakthrough of E-Commerce in the Public Sector: Case Study of Khuzestan Water & Power Authority of Iran 1. ICEBE 2010: 358-363 - [c3]Alireza Faed, Afsaneh Ashouri, Chen Wu:
The efficient bond among mobile commerce, CRM and E-loyalty to maximise the productivity of companies. ICIS 2010: 312-317 - [c2]Alireza Faed, Chen Wu, Elizabeth Chang
:
Intelligent CRM on the Cloud. NBiS 2010: 216-223 - [c1]Narges Homayooni, Alireza Faed:
Bilateral Synergy of the Internet and Distribution Value Chain on Iranian Tourism. NBiS 2010: 394-399
Coauthor Index

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