BibTeX record books/daglib/p/Puehl11

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@incollection{DBLP:books/daglib/p/Puehl11,
  author       = {Stefan Puehl},
  editor       = {Haluk Demirkan and
                  James C. Spohrer and
                  Vikas Krishna},
  title        = {Towards Service System Governance: Leveraging Service System Grammar
                  to Empower Value Co-creation},
  booktitle    = {The Science of Service Systems},
  series       = {Service Science},
  pages        = {207--229},
  publisher    = {Springer},
  year         = {2011},
  url          = {https://doi.org/10.1007/978-1-4419-8270-4\_12},
  doi          = {10.1007/978-1-4419-8270-4\_12},
  timestamp    = {Wed, 14 Nov 2018 10:12:21 +0100},
  biburl       = {https://dblp.org/rec/books/daglib/p/Puehl11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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