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BibTeX record books/idea/rossi2001/Ludwig01
@incollection{DBLP:books/idea/rossi2001/Ludwig01, author = {Heiko Ludwig}, editor = {Matti Rossi and Keng Siau}, title = {Modeling of Customers' Interactive Control of Service Processes}, booktitle = {Information Modeling in the New Millennium}, pages = {406--426}, publisher = {Idea Group}, year = {2001}, url = {https://doi.org/10.4018/978-1-878289-77-3.ch021}, doi = {10.4018/978-1-878289-77-3.CH021}, timestamp = {Sat, 03 Aug 2019 22:34:07 +0200}, biburl = {https://dblp.org/rec/books/idea/rossi2001/Ludwig01.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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