BibTeX record conf/bis/LobatoPJRS16

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@inproceedings{DBLP:conf/bis/LobatoPJRS16,
  author       = {F{\'{a}}bio Manoel Fran{\c{c}}a Lobato and
                  M{\'{a}}rcia Pinheiro and
                  Ant{\^{o}}nio Fernando Lavareda Jacob Jr. and
                  Olaf Reinhold and
                  {\'{A}}damo L. de Santana},
  editor       = {Witold Abramowicz and
                  Rainer Alt and
                  Bogdan Franczyk},
  title        = {Social {CRM:} Biggest Challenges to Make it Work in the Real World},
  booktitle    = {Business Information Systems Workshops - {BIS} 2016 International
                  Workshops, Leipzig, Germany, July 6-8, 2016, Revised Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {263},
  pages        = {221--232},
  publisher    = {Springer},
  year         = {2016},
  url          = {https://doi.org/10.1007/978-3-319-52464-1\_20},
  doi          = {10.1007/978-3-319-52464-1\_20},
  timestamp    = {Mon, 05 Feb 2024 20:34:47 +0100},
  biburl       = {https://dblp.org/rec/conf/bis/LobatoPJRS16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}