BibTeX record conf/bled/KupperJLWW14

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@inproceedings{DBLP:conf/bled/KupperJLWW14,
  author       = {Torben K{\"{u}}pper and
                  Reinhard Jung and
                  Tobias Lehmkuhl and
                  Sebastian Walther and
                  Alexander Wieneke},
  title        = {Performance Measures for Social {CRM:} {A} Literature Review},
  booktitle    = {27th Bled eConference: eEcosystems, Bled, Slovenia, June 1-5, 2014},
  pages        = {31},
  year         = {2014},
  url          = {http://aisel.aisnet.org/bled2014/31},
  timestamp    = {Fri, 25 Nov 2016 19:16:03 +0100},
  biburl       = {https://dblp.org/rec/conf/bled/KupperJLWW14.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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