BibTeX record conf/ectel/Othlinghaus-Wulhorst19

• > Home > conf/ectel/Othlinghaus-Wulhorst19

@inproceedings{DBLP:conf/ectel/Othlinghaus-Wulhorst19,
  author       = {Julia Othlinghaus{-}Wulhorst and
                  Anne Mainz and
                  Heinz Ulrich Hoppe},
  editor       = {Maren Scheffel and
                  Julien Broisin and
                  Viktoria Pammer{-}Schindler and
                  Andri Ioannou and
                  Jan Schneider},
  title        = {Training Customer Complaint Management in a Virtual Role-Playing Game:
                  {A} User Study},
  booktitle    = {Transforming Learning with Meaningful Technologies - 14th European
                  Conference on Technology Enhanced Learning, {EC-TEL} 2019, Delft,
                  The Netherlands, September 16-19, 2019, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {11722},
  pages        = {436--449},
  publisher    = {Springer},
  year         = {2019},
  url          = {https://doi.org/10.1007/978-3-030-29736-7\_33},
  doi          = {10.1007/978-3-030-29736-7\_33},
  timestamp    = {Sat, 30 Sep 2023 09:39:33 +0200},
  biburl       = {https://dblp.org/rec/conf/ectel/Othlinghaus-Wulhorst19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}