BibTeX record conf/hci/YuanG19

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@inproceedings{DBLP:conf/hci/YuanG19,
  author       = {Quan Yuan and
                  Qin Gao},
  editor       = {Pei{-}Luen Patrick Rau},
  title        = {Is {SERVQUAL} Reliable and Valid? {A} Review from the Perspective
                  of Dimensions in Different Typical Service Industries},
  booktitle    = {Cross-Cultural Design. Methods, Tools and User Experience - 11th International
                  Conference, {CCD} 2019, Held as Part of the 21st {HCI} International
                  Conference, {HCII} 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings,
                  Part {I}},
  series       = {Lecture Notes in Computer Science},
  volume       = {11576},
  pages        = {338--351},
  publisher    = {Springer},
  year         = {2019},
  url          = {https://doi.org/10.1007/978-3-030-22577-3\_24},
  doi          = {10.1007/978-3-030-22577-3\_24},
  timestamp    = {Thu, 11 Jul 2019 14:41:08 +0200},
  biburl       = {https://dblp.org/rec/conf/hci/YuanG19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}