BibTeX record conf/iceb/ChenCLL04

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@inproceedings{DBLP:conf/iceb/ChenCLL04,
  author       = {Jashen Chen and
                  Russell K. H. Ching and
                  Eldon Y. Li and
                  Yiling Liao},
  editor       = {Jian Chen},
  title        = {An Exploratory Study of the Effects of {CRM} Practices on {CRM} Effectiveness
                  and Business Performance},
  booktitle    = {The Fourth International Conference on Electronic Business - Shaping
                  Business Strategy in a Networked World},
  pages        = {249--254},
  publisher    = {Academic Publishers/World Publishing Corporation},
  year         = {2004},
  timestamp    = {Tue, 22 Feb 2005 15:21:39 +0100},
  biburl       = {https://dblp.org/rec/conf/iceb/ChenCLL04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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