BibTeX record conf/iceis/PoulsonHNG04

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@inproceedings{DBLP:conf/iceis/PoulsonHNG04,
  author       = {Brad Poulson and
                  Jimmy C. Huang and
                  Sue Newell and
                  Robert D. Galliers},
  title        = {Reversing the Trend of Commoditization: {A} Case Study of the Strategic
                  Planning and Management of a Call Center},
  booktitle    = {{ICEIS} 2004, Proceedings of the 6th International Conference on Enterprise
                  Information Systems, Porto, Portugal, April 14-17, 2004},
  pages        = {396--402},
  year         = {2004},
  timestamp    = {Thu, 02 Feb 2017 13:22:08 +0100},
  biburl       = {https://dblp.org/rec/conf/iceis/PoulsonHNG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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