BibTeX record conf/icis/MockerR13

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@inproceedings{DBLP:conf/icis/MockerR13,
  author       = {Martin Mocker and
                  Jeanne W. Ross},
  editor       = {Richard L. Baskerville and
                  Michael Chau},
  title        = {Architecting Customer Experience at {USAA}},
  booktitle    = {Proceedings of the International Conference on Information Systems,
                  {ICIS} 2013, Milano, Italy, December 15-18, 2013},
  publisher    = {Association for Information Systems},
  year         = {2013},
  url          = {http://aisel.aisnet.org/icis2013/proceedings/ISCurriculum/3},
  timestamp    = {Wed, 30 Oct 2019 17:01:36 +0100},
  biburl       = {https://dblp.org/rec/conf/icis/MockerR13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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