BibTeX record conf/pacis/FerneleySW04

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@inproceedings{DBLP:conf/pacis/FerneleySW04,
  author       = {Elaine H. Ferneley and
                  Pauline Sobreperez and
                  Francis A. Wilson},
  title        = {Knowledge Management and the Contested Ground of the 'Professional'
                  within a Professionalised Call Centre},
  booktitle    = {Pacific Asia Conference on Information Systems, {PACIS} 2004, Shanghai,
                  China, July 8-11, 2004},
  pages        = {95},
  publisher    = {AISeL},
  year         = {2004},
  url          = {http://aisel.aisnet.org/pacis2004/95},
  timestamp    = {Thu, 30 Mar 2017 16:18:16 +0200},
  biburl       = {https://dblp.org/rec/conf/pacis/FerneleySW04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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